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- Tasks: Respond to emergency call outs and welfare checks for older adults in sheltered housing.
- Company: BDS, a supportive organisation dedicated to helping vulnerable individuals.
- Benefits: Competitive daily pay, flexible shifts, and a pool car provided.
- Other info: 3 days on, 6 days off schedule with opportunities for overtime.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: Empathetic, reliable, and flexible; driving license required.
BDS have an exciting opportunity for a mobile responder to form part of a response service in the North East. The post holder will work from home and respond to emergency call outs and welfare checks to older adults in sheltered housing schemes. The service supports clients who have had telecare equipment installed. Responders will respond to calls that have been screened and triaged by a call centre and an operator feels a physical check is required. A company handset is provided and on receipt of a call out the Responder will travel to the client and check what support is needed to make them safe and well.
Duties and responsibilities will include:
- Assess the situation upon arrival and co-ordinate an appropriate response/escalation procedure which may result in summoning further assistance or providing support to the customer
- Respond to all emergency call outs within 45 minutes
- Use key safe information to access service user’s homes
- Activate the call equipment linked to the control centre to indicate arrival on site
- Signpost the situation on site to get the Service User the support they need to make them safe and well
- Stay on site until the incident has been fully resolved
- Maintain a line of communication between the responder and the control centre throughout the visit, where appropriate
- Record details of visits, the incident and details of actions taken, and the relevant parties informed
There is no personal care involved. The role is to work on a 3 days on and 6 days off on a twenty four hour rolling rota. This is a 24 hour service and call outs can be any time day or night. You will be an approachable and empathetic person who is flexible, committed and reliable. Experience in a social care or housing background would be an advantage though not essential for the right person. A full driving license will be required, there is a pool car provided. For an ideal logistical fit you will live in the Morpeth/Cramlington/Ashington area.
The rate of pay is £103.44 per day regardless if you attend any call outs (daily shift allowance £52.60 plus 3 guaranteed hours at £12.71 per hour). Any overtime is paid at £12.71 per hour and bank holidays are paid at enhanced rates. Please apply with your CV in the first instance or contact Louise to discuss further.
Mobile responder in Morpeth employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile responder in Morpeth
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know about opportunities in the mobile responder field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the unexpected! Since this role involves emergency call outs, practice your response skills. Think about how you would assess situations and communicate effectively with clients and control centres. Role-playing scenarios can help you feel more confident.
✨Tip Number 3
Stay flexible and show your commitment! Highlight your availability and willingness to work on a rolling rota. Employers love candidates who are adaptable and ready to jump in when needed, especially in a 24-hour service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a difference in the community.
We think you need these skills to ace Mobile responder in Morpeth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in social care or housing. We want to see how your background fits with the mobile responder role, so don’t be shy about showcasing your skills!
Craft a Personal Cover Letter: A cover letter is your chance to shine! Use it to explain why you’re passionate about helping older adults and how your approachability and empathy make you a great fit for our team. Keep it friendly and genuine!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the right person for the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BDS (Northern) Limited
✨Know the Role Inside Out
Make sure you understand the responsibilities of a mobile responder. Familiarise yourself with emergency response protocols and how to assess situations quickly. This will show that you're serious about the role and ready to jump in.
✨Show Your Empathy
Since this role involves working with older adults, it's crucial to demonstrate your empathetic nature. Think of examples from your past experiences where you've shown compassion and understanding, especially in stressful situations.
✨Highlight Your Flexibility
The job requires a flexible schedule, so be prepared to discuss your availability. Share any previous experiences where you adapted to changing circumstances or worked unconventional hours, as this will highlight your commitment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or how they handle emergencies. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.