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- Tasks: Be the go-to person for fire risk assessments and tenant audits.
- Company: Join a well-known housing association in West London.
- Benefits: Enjoy a competitive pay rate and potential contract extension.
- Why this job: Make a real impact on customer experience and community safety.
- Qualifications: Experience in social housing and understanding of property regulations required.
- Other info: Office-based role with travel around West London; pool car available.
The predicted salary is between 37000 - 62000 £ per year.
BDS Recruitment are recruiting for a Housing Compliance Officer to work with a well-known housing association based in the West London area. We are looking for a confident and experienced candidate to be the first point of escalation regarding Fire Risk Assessments, gas capping and tenancy audits. If you have a passion for customer experience, have a strong grasp on housing/ property management and regulations this could be the role for you! The main duties include but are not limited too; * The successful completion of welfare visits to gas capped cases * Supporting with visiting tenants when required * Attending viewings for new properties and attending inspections of void properties. * Responsible for the reduction of outstanding Actions in regard to Fire Risk Assessments in line with targets set. * Act as the point of escalation and contact for customer queries (Rents, ASB, Repairs and Lettings) * Responsible for inspections of homes & estates The ideal candidate will have; * Experience of the Social Housing Sector and delivery of Core Housing Services (including Repairs and Housing Management) * Experience of working with vulnerable customers with additional support needs * Understanding of repairs management including an understanding of health and safety, fire safety and other property standards legislation. * Adept at using key applications and able to interrogate systems and understand data and insight and turn this into action Hours; Monday- Friday 9am- 5pm This is a 6-month contract initially- there is potential for this to extend This is an office-based role in W6 – but with travel around West London as and when needed You will need to be a driver – access to a vehicle is not essential as a pool car is available Paye rate; £18.85ph PAYE- £23.35ph UMB Apply now for immediate consideration
Housing Compliance Officer employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Compliance Officer
✨Tip Number 1
Familiarize yourself with the specific regulations and standards related to housing compliance, especially those relevant to fire safety and gas management. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums where you can connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with vulnerable customers during the interview. Share specific examples of how you've successfully supported individuals with additional needs, as this is a key aspect of the role.
✨Tip Number 4
Be ready to showcase your data analysis skills. The job requires you to interrogate systems and turn insights into action, so think of instances where you've used data to improve processes or outcomes in your previous roles.
We think you need these skills to ace Housing Compliance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the social housing sector, particularly in areas like repairs management and working with vulnerable customers. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer experience and your understanding of housing regulations. Mention how your background aligns with the responsibilities of the Housing Compliance Officer role.
Highlight Relevant Experience: In your application, emphasize any previous roles where you acted as a point of escalation for customer queries or conducted inspections. This will show that you have the necessary experience for the position.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at BDS (Northern) Limited
✨Show Your Knowledge of Housing Regulations
Make sure to brush up on the latest housing regulations and standards, especially those related to fire safety and health. Demonstrating your understanding of these regulations will show that you are well-prepared for the role.
✨Highlight Your Customer Experience Skills
Since the role involves acting as a point of escalation for customer queries, be ready to share examples of how you've successfully handled customer interactions in the past. This will showcase your ability to manage relationships effectively.
✨Discuss Your Experience with Vulnerable Customers
If you have experience working with vulnerable customers, be sure to mention it. Share specific instances where you provided support or assistance, as this will demonstrate your empathy and understanding of their needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-life situations. Think about potential challenges you might face in the role and how you would address them, particularly regarding tenancy audits and inspections.
