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- Tasks: Investigate housing complaints and draft responses for resolution.
- Company: Join a reputable housing association in W6, making a difference in the community.
- Benefits: Enjoy 3 days remote work, competitive pay, and flexible hours.
- Why this job: Be part of a team that values customer service and aims for swift resolutions.
- Qualifications: Experience in complaint handling and strong communication skills required.
- Other info: Temp ongoing role with immediate start available.
The predicted salary is between 30000 - 42000 £ per year.
BDS are currently looking to recruit a Complaints Officer to work with a well-known housing association based in W6. This is a temp ongoing opportunity with 3 days from home and 2 days in the office, offering £28.86 umbrella.
We are looking for two experienced Complaints Investigators who will be responsible for drafting responses to stage 1 and 2 complaints. You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
Main duties include but are not limited to:
- Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
- Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.
- Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress.
- Prepare comprehensive papers for stage 1 and 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution.
- Provide high level written responses in line with the understanding of a regulatory approach to complaint handling.
Please apply now for immediate consideration.
Housing complaints investigator employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing complaints investigator
✨Tip Number 1
Familiarise yourself with the regulatory framework surrounding housing complaints. Understanding the specific guidelines and deadlines will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for real-life interactions with complainants, showcasing your ability to handle difficult situations with empathy and professionalism.
✨Tip Number 3
Gather examples from your past experiences where you've successfully resolved complaints or handled challenging situations. Be ready to discuss these during your interview to highlight your problem-solving skills and case ownership.
✨Tip Number 4
Stay updated on current issues within the housing sector. Being knowledgeable about recent developments can give you an edge in discussions and show your genuine interest in the field.
We think you need these skills to ace Housing complaints investigator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Housing Complaints Investigator position. Tailor your application to highlight relevant experience in complaint handling and customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of regulatory timescales and your commitment to resolving complaints effectively. Use specific examples from your past experience to demonstrate your ability to take ownership of cases.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you handled complaints or provided customer service. Include details about your investigative skills and how you've successfully resolved issues in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Ensure there are no spelling or grammatical errors, as clear and professional communication is crucial for this role.
How to prepare for a job interview at BDS (Northern) Limited
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Housing Complaints Investigator. Familiarise yourself with the regulatory timescales and deadlines associated with complaint resolution, as this will be crucial in demonstrating your suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss how you handle difficult situations and ensure that complainants feel heard and valued.
✨Demonstrate Ownership and Accountability
Be prepared to talk about instances where you've taken ownership of a project or issue from start to finish. Highlight your ability to keep stakeholders informed and manage expectations throughout the process.
✨Prepare for Written Assessments
Since the role involves drafting responses to complaints, practice writing clear and concise responses. You may be asked to complete a written exercise during the interview, so being well-prepared can set you apart from other candidates.
