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- Tasks: Lead a team to support vulnerable tenants and enhance their living conditions.
- Company: A dedicated housing association in South Manchester focused on community welfare.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team committed to social impact and customer satisfaction.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and a passion for supporting vulnerable communities.
The predicted salary is between 35000 - 45000 £ per year.
BDS are working with a housing association in South Manchester to recruit a housing and safeguarding manager to work with a local team to support vulnerable tenants to address issues such as tenancy breakdown risk, domestic abuse, mental health, social isolation and poverty. The post holder will work to enhance customer experience through the delivery of an efficient and effective service, contributing to the development and implementation of policies and best practices that enable greater customer voice and support aspirations ensuring excellent value for money.
Duties:
- To provide leadership to the team for all aspects of performance and take responsibility for the team’s achievement of outcomes and objectives.
- To maintain a comprehensive understanding of customer voice, demand trends and sustainment trigger points, using customer insight data to inform best approaches to deliver an effective service.
- To develop processes to support customers and deliver excellent customer service by focusing on the customer’s strengths, to successfully manage their tenancy and live independently, reducing homelessness.
- Work proactively with partners to deliver an effective Health.
Housing and safeguarding manager (complex needs) employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and safeguarding manager (complex needs)
✨Tip Number 1
Network like a pro! Reach out to people in the housing and safeguarding sector, especially those who work with vulnerable tenants. Attend local events or join online forums to connect with others who share your passion.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in managing complex needs and improving customer experiences. Use real examples to demonstrate how you've made a difference.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to housing associations directly, express your interest, and ask about upcoming opportunities. You never know what might be around the corner!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that perfect role. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Housing and safeguarding manager (complex needs)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing and Safeguarding Manager role. Highlight your experience with vulnerable tenants and any relevant policies you've implemented. We want to see how your skills align with our mission!
Showcase Your Leadership Skills: As a potential leader, it's crucial to demonstrate your ability to guide a team effectively. Share examples of how you've led teams in the past, especially in challenging situations. We love seeing how you can inspire others!
Emphasise Customer Insight: We’re all about understanding our customers! Use your application to show how you've used customer insight data in previous roles to improve services. This will help us see your commitment to enhancing customer experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BDS (Northern) Limited
✨Know Your Stuff
Make sure you have a solid understanding of the issues faced by vulnerable tenants, such as tenancy breakdown risk and mental health. Familiarise yourself with current policies and best practices in housing and safeguarding to show that you're not just passionate but also knowledgeable.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and achieving outcomes. Think of specific examples where you've successfully managed a team or project, particularly in challenging situations. This will demonstrate your capability to lead effectively in this role.
✨Customer-Centric Mindset
Highlight your approach to enhancing customer experience. Share examples of how you've used customer insight data to inform service delivery and improve outcomes. This shows that you understand the importance of the customer voice in your work.
✨Collaborative Spirit
Since the role involves working with partners, be ready to talk about your experience in collaboration. Discuss how you've built relationships with other organisations or stakeholders to deliver effective services. This will illustrate your ability to work proactively with others.