At a Glance
- Tasks: Handle customer feedback with professionalism and care, resolving complaints and enhancing satisfaction.
- Company: Join a well-known Housing Association in Exeter with a focus on customer service.
- Benefits: Competitive pay, hybrid working options, and potential for contract extension.
- Other info: Work Monday to Friday, 9am to 5pm, in a supportive team environment.
- Why this job: Make a real difference by advocating for customer satisfaction and improving services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18 - 22 £ per hour.
BDS Recruitment are currently looking for a Complaints Resolution Officer to work with a well-known Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care.
Main duties will include:
- Tailor support services to proactively reduce complaints and increase customer satisfaction.
- Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
- Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
- Review customer feedback to develop actionable improvement plans and support a high-performance team culture.
Hours per week: Monday - Friday 9am - 5pm. Hybrid working option available 2/3 days per week.
Contract: 6 months FTC - potential to extend following this.
Pay rate: £17.23ph PAYE - £22.40.
Apply now for immediate consideration.
Complaints Resolution Officer in Exeter employer: BDS (Northern) Limited
BDS (Northern) Limited is an excellent employer that values its employees by fostering a collaborative work culture and offering hybrid working arrangements, allowing for flexibility while maintaining strong team connections. With a focus on professional development and clear pathways for growth, employees are empowered to take ownership of their projects and contribute to meaningful change within the organisation. Located in a vibrant area, the company provides a supportive environment where your contributions are recognised and rewarded.
