At a Glance
- Tasks: Help residents by resolving complaints and providing top-notch customer service.
- Company: Join a supportive housing association in the heart of Bradford.
- Benefits: Competitive salary, hybrid working after probation, and potential for permanent role.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26900 - 28000 £ per year.
Location: Bradford
Hours: Monday to Friday between the hours of 8am and 6pm on a rolling rota
Contract: 12 month fixed term
Salary: 26,900 per annum, rising to 28,000 after a successful probation
About the Role: BDS Recruitment are working with a housing association in Bradford to recruit 6 Customer Service and Complaints Advisors. These roles are initially offered on a 12 month fixed term basis with strong possibility of becoming permanent thereafter. The post will be based in the centre of Bradford for the first 6 months and hybrid working will be available after a 6 month probation. As an advisor you will provide assurance, assistance and practical support to colleagues and residents. You will also play a pivotal role in managing and resolving complaints to ensure an excellent service to residents. The key focus is on maintaining positive relationships, actively listening to concerns, and providing comprehensive solutions. You’ll collaborate with different departments, contribute to continuous service improvement, and ensure compliance with regulations.
Key duties:
- Investigate and resolve complaints promptly, taking ownership from start to finish.
- Communicate with residents in a clear, professional, and compassionate manner, managing expectations and providing regular updates.
- Oversee future actions identified in closure correspondence.
Customer service and Complaints Advisor employer: BDS (Northern) Limited
Join a forward-thinking housing association in Bradford, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering you the chance to make a real difference in the community while enjoying benefits such as hybrid working after your probation period. With a clear path for career advancement and a commitment to continuous improvement, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service and Complaints Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing association on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle complaints and maintain positive relationships, so role-play with a friend or family member!
✨Tip Number 3
Research the company’s values and recent news. This will help us tailor our responses in the interview and demonstrate that we’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining the team directly.
We think you need these skills to ace Customer service and Complaints Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service and Complaints Advisor role. Highlight your relevant experience and skills that match the job description, especially your ability to manage complaints and maintain positive relationships.
Showcase Your Communication Skills:Since this role involves a lot of communication with residents, it's crucial to demonstrate your clear and professional communication style in your application. Use examples from your past experiences where you effectively resolved issues or provided support.
Be Personable and Compassionate:We want to see your personality shine through! Make sure to convey your compassionate approach to customer service in your written application. Share stories that illustrate how you've actively listened to concerns and provided comprehensive solutions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at BDS (Northern) Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service and Complaints Advisor. Familiarise yourself with the key duties mentioned in the job description, such as investigating complaints and communicating effectively with residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires clear and compassionate communication, prepare examples from your past experiences where you've successfully managed difficult conversations or resolved conflicts. Practising these scenarios can help you articulate your approach during the interview, making it easier for the interviewer to envision you in the role.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills by discussing specific instances where you've taken ownership of a complaint or issue and resolved it effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey how you can contribute to continuous service improvement.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you assess if the company is the right fit for you.
