Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and craft detailed customer journeys that enhance service experiences.
- Company: Join a dynamic team focused on transforming customer interactions and insights.
- Benefits: Enjoy a competitive salary, Monday to Friday work hours, and opportunities for growth.
- Why this job: Make a real impact by improving customer experiences and collaborating with passionate teams.
- Qualifications: Expertise in journey mapping and user experience design is essential.
- Other info: Start date is January 6th; this role offers ongoing opportunities for creativity and innovation.
The predicted salary is between 40388 - 44876 £ per year.
Overview As a Customer Journey Designer, you’ll play a pivotal role in transforming the service we offer to our customers by designing and crafting intricate and detailed customer journeys focused on the things that customers have told us matter most- repairs and maintenance, paying rent, bills, and service charges, and the home lifecycle. You’ll be joining us at a really exciting time and will be part of a new Customer Journey and Insight team within Customer Experience and the wider Operations department. Working Hours: Monday to Friday 9am to 5pm Role due to start January 6th on an ongoing basis. Salary £40,388 – £44,876 per annum (PAYE) Main Responsibility The Customer Journey Designer will be the cornerstone of journey design and mapping. Collaborating with the Customer Journey Manager to understand objectives and align journey designs with organisational goals. Leading the design and development of detailed journey maps, capturing every touchpoint, interaction, and emotion experienced by residents. Employing service blueprinting techniques to visualise front-end and back-end processes underlying each journey. Conducting regular workshops with residents and stakeholders to gather insights, validate journey maps, and identify areas for improvement. Using digital tools and platforms to create interactive journey maps that can be easily shared, updated, and iterated upon. Collaborating with cross-functional teams to ensure journey designs are actionable, highlighting areas for process improvement and innovation. Presenting detailed journey maps, insights, and recommendations to Customer Journey Managers, ensuring alignment with the design direction. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Essential: Expertise in journey mapping, service blueprinting, and user experience design. Experience in designing/documenting, refining, and presenting detailed customer journey maps. Strong analytical and empathetic skills, with the ability to capture and visualise complex journey nuances. Desirable: Proficiency in using digital tools and platforms specifically designed for journey mapping and design. A genuine passion for crafting intricate and detailed journey maps that offer clear insights and actionable recommendations. Full job spec available on request If you are an enthusiastic designer looking to make an impact through your creative work, we encourage you to apply for this exciting opportunity
Customer Journey Mapping employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Mapping
✨Tip Number 1
Familiarize yourself with the latest digital tools and platforms used for journey mapping. Being proficient in these tools will not only enhance your application but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Engage in workshops or online courses focused on customer journey mapping and service blueprinting. This will help you refine your skills and show your commitment to continuous learning, which is highly valued in our team.
✨Tip Number 3
Network with professionals in the customer experience field. Attend relevant events or join online communities to gain insights and potentially connect with someone from our organization who can provide insider tips.
✨Tip Number 4
Prepare to discuss specific examples of your previous work in journey mapping during the interview. Highlight how your designs have led to tangible improvements in customer experience, as this aligns perfectly with what we are looking for.
We think you need these skills to ace Customer Journey Mapping
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Journey Designer position. Familiarize yourself with journey mapping, service blueprinting, and user experience design to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your expertise in journey mapping and any relevant projects you've worked on. Provide specific examples of how you've designed or refined customer journey maps and the impact they had.
Showcase Your Skills: Demonstrate your analytical and empathetic skills in your application. Discuss how you capture and visualize complex journey nuances, and mention any digital tools you are proficient in that are relevant to journey mapping.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer experience and your enthusiasm for the role. Explain why you want to join the Customer Journey and Insight team and how you can contribute to their goals.
How to prepare for a job interview at BDS (Northern) Limited
✨Showcase Your Journey Mapping Expertise
Be prepared to discuss your experience with journey mapping and service blueprinting in detail. Bring examples of previous projects where you designed customer journeys, highlighting the tools and techniques you used.
✨Demonstrate Empathy and Analytical Skills
During the interview, emphasize your ability to understand customer emotions and experiences. Share specific instances where your analytical skills helped identify pain points in a customer journey and how you addressed them.
✨Prepare for Collaborative Scenarios
Expect questions about teamwork and collaboration. Think of examples where you worked with cross-functional teams to enhance customer experiences, and be ready to discuss how you facilitated workshops or gathered insights from stakeholders.
✨Familiarize Yourself with Digital Tools
Since proficiency in digital tools for journey mapping is desirable, make sure to mention any relevant software you are familiar with. If possible, demonstrate your knowledge of these tools during the interview by discussing how they can enhance the journey design process.
