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For Companies At a Glance
- Tasks: Investigate and resolve complaints, ensuring excellent customer service throughout the process.
- Company: Join a reputable housing association known for its commitment to community and customer satisfaction.
- Benefits: Enjoy flexible working with 3 days from home and competitive pay of £29.45ph.
- Why this job: Make a real impact by helping people and enhancing their experiences with the organisation.
- Qualifications: Experience in complaint handling and a strong understanding of regulatory standards are essential.
- Other info: This is a temporary ongoing role with opportunities for professional growth.
BDS are currently looking to recruit a Complaints Officer to work with a well-known housing association based in W6. 3 days from home, 2 days in the office. Temp ongoing opportunity at £29.45ph umbrella.
We are looking for two experienced Complaints Investigators who will be responsible for drafting responses to stage 1 and 2 complaints. You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
Main duties include but are not limited to:
- Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
- Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.
- Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress.
- Prepare comprehensive papers for stage 1 and 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution.
- Provide high level written responses in line with the understanding of a regulatory approach to complaint handling.
Please apply now for immediate consideration.
Complaints Investigator employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator
✨Tip Number 1
Familiarise yourself with the regulatory framework surrounding complaints handling. Understanding the key regulations and deadlines will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for real-life interactions with complainants, showcasing your ability to handle difficult situations with empathy and professionalism.
✨Tip Number 3
Gather examples from your past experiences where you've successfully resolved complaints or handled challenging situations. Be ready to discuss these during your interview to highlight your problem-solving skills and case ownership.
✨Tip Number 4
Research the housing association's values and mission. Tailoring your responses to align with their ethos will show that you're not just looking for any job, but that you're genuinely interested in contributing to their specific goals.
We think you need these skills to ace Complaints Investigator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Investigator. Familiarise yourself with the key duties mentioned in the job description, such as drafting responses and conducting comprehensive investigations.
Tailor Your CV: Highlight your relevant experience in complaint handling and customer service. Use specific examples that demonstrate your ability to manage complaints effectively and your understanding of regulatory timescales.
Craft a Strong Cover Letter: Write a cover letter that showcases your commitment to providing excellent customer service and your proactive approach to complaint resolution. Mention how your skills align with the requirements of the role and express your enthusiasm for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Complaints Investigator.
How to prepare for a job interview at BDS (Northern) Limited
✨Understand the Role
Make sure you have a clear understanding of what a Complaints Investigator does. Familiarise yourself with the responsibilities outlined in the job description, especially around complaint resolution and customer service.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your ability to handle complaints effectively. Highlight any specific instances where you resolved issues at the first stage or took ownership of a case.
✨Know the Regulations
Brush up on the regulatory timescales and deadlines associated with complaint resolution. Being able to discuss these confidently will show that you are well-prepared and knowledgeable about the industry standards.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with complainants, practice articulating your thoughts clearly and professionally. Be ready to discuss how you would keep customers informed throughout the complaint process.
