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For Companies At a Glance
- Tasks: Manage and resolve customer complaints while ensuring compliance with policies.
- Company: Join a well-known housing association with a focus on customer satisfaction.
- Benefits: Earn £14.34 per hour, enjoy hybrid working, and develop your skills.
- Why this job: Make a real difference by helping customers and improving their experiences.
- Qualifications: Strong communication skills and a solution-focused mindset are essential.
- Other info: Full-time role with opportunities for growth in a supportive environment.
The predicted salary is between 11 - 17 £ per hour.
BDS are currently looking to recruit a Complaints Coordinator to work with a well-known housing association.
Temp ongoing opportunity - Hybrid working pattern available upon completion of training.
Full time roles - Monday to Friday 9am - 5pm
£14.34 per hour PAYE
Locations: Ealing and Pitsea.
Responsibilities
- Manage and coordinate customer complaints efficiently, ensuring timely resolution and compliance with organisational policies and regulatory standards.
- Take case ownership and conduct a comprehensive investigation using all available information and documentation.
- Assign complaints: Allocate incoming complaints to appropriate team members for investigation and resolution.
- Process compensation: Review and process compensation claims in line with policy and authorisation limits.
- Update CRM: Record complaint details and add promise actions to the CRM system to maintain accurate case tracking and follow-up.
- Customer communication: Provide empathetic updates on complaint progress, manage expectations, and resolve issues via phone and email. Handle diverse customer emotions professionally with a solution-focused approach.
- Compliance: Ensure all complaint handling adheres to housing association guidelines and regulatory requirements.
Application
Please apply now for immediate consideration.
Complaints Coordinator employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at the organisation you're eyeing. A friendly chat can give us insights and maybe even a foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling. We want to show that we can manage customer emotions and resolve issues effectively, so let’s nail those responses!
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Remember, as a Complaints Coordinator, it’s all about connecting with customers and resolving their issues, so let’s highlight our strengths in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Complaints Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Coordinator role. Highlight your experience in managing customer complaints and any relevant skills that align with the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since you'll be dealing with customer complaints, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe share an example of how you've handled a tricky situation in the past. We love a good story!
Highlight Your Problem-Solving Abilities: As a Complaints Coordinator, you'll need to think on your feet. In your application, mention specific instances where you've successfully resolved issues or improved processes. This will show us you're ready to take ownership of complaints and find solutions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at BDS (Northern) Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Complaints Coordinator. Familiarise yourself with how to manage and coordinate customer complaints, and be ready to discuss how you would handle specific scenarios.
✨Showcase Your Empathy
Since this role involves dealing with diverse customer emotions, prepare examples that demonstrate your ability to communicate empathetically. Think about times when you've successfully managed difficult conversations and how you resolved issues while keeping the customer’s feelings in mind.
✨Be Ready for Case Studies
Expect to be asked about how you would approach case ownership and investigations. Prepare a couple of case studies from your past experiences where you took ownership of a problem and led it to resolution, highlighting your problem-solving skills and attention to detail.
✨Familiarise Yourself with Compliance Standards
Understanding compliance is crucial for this position. Brush up on relevant housing association guidelines and regulatory requirements. Be prepared to discuss how you would ensure adherence to these standards while managing complaints.
