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- Tasks: Provide technical support and troubleshoot hardware, software, and network issues.
- Company: Join a thriving IT team at a dynamic company in Kings Cross.
- Benefits: Competitive daily rate, flexible work options, and potential for extension.
- Why this job: Kickstart your career in IT while making a real difference in customer support.
- Qualifications: Experience in service desk roles and strong troubleshooting skills required.
- Other info: Great opportunity for growth and learning in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
BDS Recruitment are looking for a Service Desk Analyst to join our Client's thriving IT team on an initial agency basis until September with likely extension. The role will be primarily based at our the head office in Kings Cross with 1 day per week from home. Rates start from 171 per day umbrella based on a 35 hour week.
Duties:
- Technical Support: Provide first-line troubleshooting for hardware, software, and network issues, resolving problems like Microsoft Office glitches, PC configurations, and access management.
- Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed.
- Incident Management: Prioritise and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement.
- Knowledge Sharing: Maintain and update knowledge bases with solutions to common issues, supporting colleagues and streamlining future problem-solving.
- Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes.
Criteria:
- A qualification in a related field.
- Experience in a service desk or telephone support role, with proficiency in ServiceNow or similar ticketing systems.
- Strong troubleshooting skills for Microsoft Office, Outlook and basic PC hardware/software configurations.
- Excellent communication skills, with the ability to explain technical issues to non-technical users.
Desirable:
- Familiarity with Active Directory, Azure, Office 365, and remote support tools.
Please apply now for immediate consideration.
Service Desk Analyst in City of London employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analysts and practice your answers. We suggest using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your troubleshooting skills! During interviews, be ready to discuss specific examples of how you've resolved technical issues in the past. We want to hear about your thought process and how you kept customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Service Desk Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk roles and your troubleshooting skills. We want to see how you've tackled issues like Microsoft Office glitches or PC configurations in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our IT team. Mention your familiarity with ServiceNow and any other relevant tools, and don’t forget to show off your communication skills.
Show Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in previous roles. We love seeing candidates who can think on their feet and provide clear guidance to users!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at BDS (Northern) Limited
✨Know Your Tech Stuff
Brush up on your troubleshooting skills, especially with Microsoft Office and basic PC configurations. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and confidence.
✨Master the Art of Communication
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. Use clear examples from your previous roles where you successfully communicated solutions to customers.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow or similar ticketing systems, make sure to highlight it. If not, take some time to learn the basics, as this will demonstrate your initiative and readiness to adapt.
✨Show Your Team Spirit
Emphasise your ability to work collaboratively, especially when it comes to knowledge sharing and supporting colleagues. Prepare examples of how you've contributed to team success in previous roles, as this is key for a Service Desk Analyst.