Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and troubleshoot hardware, software, and network issues.
- Company: Join a thriving IT team in a dynamic environment at Kings Cross.
- Benefits: Competitive daily rate, flexible remote work, and opportunities for growth.
- Why this job: Make a real impact by helping users solve their tech problems.
- Qualifications: Experience in service desk roles and strong troubleshooting skills required.
- Other info: Great chance to enhance your skills and advance your career.
The predicted salary is between 30000 - 40000 £ per year.
BDS Recruitment are looking for a Service Desk Analyst to join our Client's thriving IT team on an initial agency basis until September with likely extension. The role will be primarily based at our head office in Kings Cross with 1 day per week from home. Rates start from 171 per day umbrella based on a 35 hour week.
Duties:
- Technical Support: Provide first-line troubleshooting for hardware, software, and network issues, resolving problems like Microsoft Office glitches, PC configurations, and access management.
- Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed.
- Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement.
- Knowledge Sharing: Maintain and update knowledge bases with solutions to common issues, supporting colleagues and streamlining future problem-solving.
- Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes.
Criteria:
- A qualification in a related field
- Experience in a service desk or telephone support role, with proficiency in ServiceNow or similar ticketing systems.
- Strong troubleshooting skills for Microsoft Office, Outlook and basic PC hardware/software configurations.
- Excellent communication skills, with the ability to explain technical issues to non-technical users.
Desirable:
- Familiarity with Active Directory, Azure, Office 365, and remote support tools.
Please apply now for immediate consideration.
Hybrid IT Service Desk Analyst – 1 Day Remote in City of London employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst – 1 Day Remote in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analyst roles and practice your answers. We suggest using the STAR method to structure your responses – it’s a game changer!
✨Tip Number 3
Show off your skills! If you’ve got experience with ServiceNow or troubleshooting Microsoft Office, make sure to highlight that in conversations. We want to see how you can solve problems and add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid IT Service Desk Analyst – 1 Day Remote in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk roles and your troubleshooting skills. We want to see how your background aligns with the technical support and customer engagement aspects of the job!
Craft a Compelling Cover Letter: Use your cover letter to showcase your communication skills and explain why you're a great fit for our team. We love seeing enthusiasm and a bit of personality, so don’t hold back!
Showcase Relevant Experience: When detailing your past roles, focus on your experience with ticketing systems like ServiceNow and any specific technical issues you've resolved. This helps us see your hands-on experience in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at BDS (Northern) Limited
✨Know Your Tech Stuff
Brush up on your troubleshooting skills, especially with Microsoft Office and basic PC configurations. Be ready to discuss specific examples of issues you've resolved in the past, as this will show your practical experience.
✨Master Customer Engagement
Prepare to demonstrate your communication skills. Think of scenarios where you’ve successfully helped non-technical users understand complex issues. Practising clear and concise explanations will help you shine during the interview.
✨Familiarise Yourself with ServiceNow
Since the role involves using ServiceNow or similar ticketing systems, make sure you know how they work. If you have experience, be ready to talk about how you’ve used it to manage incidents and track performance metrics.
✨Show Your Team Spirit
This role is all about collaboration, so be prepared to discuss how you’ve contributed to team knowledge sharing. Mention any experience you have in maintaining knowledge bases or supporting colleagues, as this will highlight your teamwork skills.