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- Tasks: Manage housing repairs and ensure high-quality service for residents.
- Company: Large Housing Association with a commitment to community welfare.
- Benefits: Competitive pay, stable hours, and a rewarding work environment.
- Why this job: Make a real difference in people's lives through effective housing solutions.
- Qualifications: Experience in housing repairs and strong customer service skills.
- Other info: Fast-paced role with opportunities for personal growth and development.
We are currently recruiting for Housing Repair Officers to work for a large Housing Association, positions available at their offices in N1 and W6. This role is perfect for someone from a housing and repairs background who can hit the ground running in this fast-paced but rewarding role.
Role: Repair Officer
Hours: 9am to 5pm - 35 hours a week
Start: ASAP
Temp ongoing role
Rate of pay: £18.86 PAYE or £27.94ph UMBRELLA
Main duties:
- Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
- Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment.
- Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents.
- Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver.
- Follow up with residents to ensure satisfaction with completed repairs.
- Provide a review and rating for all completed jobs.
The ideal candidate will have:
- Financial understanding of SOR codes and quote variation.
- Understanding of the No access process.
- Tenure understanding of Permanent housing, temporary housing, Leasehold, Managing Agents.
Please apply now for immediate consideration.
Housing Repairs Officer in Camden employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Officer in Camden
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and repairs sector. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of SOR codes and the No access process. Being able to discuss these topics confidently will show potential employers that you’re ready to hit the ground running.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got all the latest roles listed, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Housing Repairs Officer in Camden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing and repairs. We want to see how your background fits with the role of Housing Repairs Officer, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced role. We love seeing enthusiasm and a clear understanding of what the job entails, so let your personality come through.
Showcase Your Customer Interaction Skills: Since this role involves interacting with customers, make sure to mention any experience you have in customer service. We want to know how you handle queries and ensure satisfaction, as that’s key to delivering a positive repair journey.
Apply Through Our Website: Don’t forget to apply through our website for immediate consideration! It’s the best way for us to receive your application and get you one step closer to joining our team.
How to prepare for a job interview at BDS (Northern) Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and the specific processes involved. Familiarise yourself with SOR codes and the No access process, as these are likely to come up in conversation. Showing that you understand the technical aspects will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves interacting with residents, be prepared to discuss how you've handled customer interactions in the past. Think of examples where you ensured satisfaction or resolved issues effectively. This will demonstrate your ability to deliver a positive repair journey for residents.
✨Be Ready to Discuss Value for Money
Understanding financial aspects is crucial for this role. Be prepared to talk about how you would review contractor requests and ensure value for money. Bring examples from your previous experience where you successfully managed costs or challenged variances.
✨Follow Up and Follow Through
Highlight your commitment to following up with residents after repairs are completed. Discuss how you would gather feedback and ensure satisfaction. This shows that you care about the quality of service and are proactive in your approach.
