At a Glance
- Tasks: Help residents by resolving complaints and providing excellent customer service.
- Company: Join a supportive housing association in Bradford with a focus on community.
- Benefits: Competitive salary, potential for permanent role, and hybrid working after probation.
- Other info: Dynamic team environment with opportunities for growth and feedback.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong customer service skills and problem-solving abilities required.
The predicted salary is between 26900 - 28000 £ per year.
Location: Bradford
Hours: Monday to Friday between the hours of 8am and 6pm on a rolling rota
Contract: 12 month fixed term
Salary: £26,900 per annum, rising to £28,000 after a successful probation
About the Role: BDS Recruitment are working with a housing association in Bradford to recruit 6 Customer Service and Complaints Advisors. These roles are initially offered on a 12 month fixed term basis with strong possibility of becoming permanent thereafter. The post will be based in the centre of Bradford for the first 6 months and hybrid working will be available after a 6 month probation. As an advisor you will provide assurance, assistance and practical support to colleagues and residents. You will also play a pivotal role in managing and resolving complaints to ensure an excellent service to residents. The key focus is on maintaining positive relationships, actively listening to concerns, and providing comprehensive solutions. You'll collaborate with different departments, contribute to continuous service improvement, and ensure compliance with regulations.
Key duties:
- Investigate and resolve complaints promptly, taking ownership from start to finish.
- Communicate with residents in a clear, professional, and compassionate manner, managing expectations and providing regular updates.
- Oversee future actions identified in closure correspondence, acting as the main point of contact until completion.
- Maintain organized records of complaints and resolutions.
- Encourage feedback from residents to enhance service delivery and satisfaction.
Criteria:
- Exceptional customer service skills with a focus on complaint resolution.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in office applications and relevant IT systems.
Please apply now for immediate consideration.
Customer service and Complaints Advisor in Bradford employer: BDS (Northern) Limited
Join a dynamic housing association in Bradford that prioritises employee well-being and professional growth. With a supportive work culture, opportunities for hybrid working after your probation, and a commitment to continuous improvement, this role as a Customer Service and Complaints Advisor offers a rewarding environment where you can make a real difference in the community. Enjoy competitive salary progression and the chance to develop your skills while contributing to exceptional service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service and Complaints Advisor in Bradford
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills. As a Customer Service and Complaints Advisor, you'll need to express yourself clearly and compassionately. Role-play with a friend or family member to get comfortable with handling tricky questions.
✨Tip Number 3
Prepare some examples of how you've resolved complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving abilities effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer service and Complaints Advisor in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service and Complaints Advisor role. Highlight your experience in resolving complaints and providing excellent customer service, as this is what we’re looking for!
Showcase Your Communication Skills:Since you'll be communicating with residents, it's crucial to demonstrate your verbal and written communication skills. Use clear and professional language in your application to reflect how you would interact with our residents.
Highlight Problem-Solving Abilities:We want to see how you tackle challenges! Include examples of how you've successfully resolved complaints or issues in the past. This will show us that you have the analytical skills we need for the role.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply through our website. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at BDS (Northern) Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties and criteria, especially around complaint resolution and customer service skills. This will help you tailor your answers to show how you can meet their needs.
✨Showcase Your Communication Skills
As a Customer Service and Complaints Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practising clear and professional responses will demonstrate your ability to manage expectations and provide updates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you've resolved complaints or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Team Collaboration
Highlight your experience working with different departments to resolve issues. Discuss how you’ve contributed to service improvements and maintained positive relationships. This shows that you’re not just focused on individual tasks but also on the bigger picture of team success.
