Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support day-to-day repairs and ensure customer satisfaction with timely updates.
- Company: Leading social housing provider in London with a focus on community.
- Benefits: Flexible work options, competitive pay, and a supportive team environment.
- Why this job: Make a difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Organised, strong communication skills, and experience in customer service.
- Other info: Opportunity for ongoing contract extension and career growth.
The predicted salary is between 36000 - 60000 £ per year.
BDS are looking for two repairs officers to join our client who are a leading social housing provider in London. The role will be based at the Kings Cross head office 4 days per week and you will be able to work from home 1 day per week. Full time hours: Mon-Fri 9am - 5pm. Contract: Temp ongoing for at least 3 months with likely extension.
Duties:
- Provide effective support functions in the delivery of day to day, responsive repairs for the operational businesses.
- Oversee and progress all repairs within the system to ensure that repairs are not stuck and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
- Provide updates, estimated attendance and completion times, and address customer enquiries and concerns, ensuring all updates and interactions are recorded on the systems.
- Ensure that completed works are accurately reviewed and assessed against the initial specification of works before being progressed for payment.
- Assist in the processing of invoices for payment.
- Follow up with residents to ensure satisfaction with completed repairs and positive outcomes.
- Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver.
- Provide a review and rating for all completed jobs and escalate concerns with contractor performance to managers and contract teams.
- Provide relevant telephone support as needed, liaising with colleagues, contractors and third party providers as appropriate.
- Support the regional teams to manage a reliable, trusted and responsible repairs service.
The Ideal Candidate:
- Highly organised and experience of managing conflicting priorities in a busy office environment.
- Experience in working in a repairs customer service environment.
- Experience of providing performance monitoring and commentary against business targets.
- Excellent communication and interpersonal skills.
- Effective IT skills including basic/intermediate MS Office skill.
Please email your CV for immediate consideration.
Repairs Officer in London employer: BDS Limited
Contact Detail:
BDS Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at BDS or similar organisations. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by researching common questions for repairs officer roles. Think about your past experiences and how they relate to the duties listed in the job description. We want you to shine!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed conflicting priorities in busy environments. This will demonstrate you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Repairs Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Repairs Officer role. Share specific examples of how you've handled repairs or customer interactions in the past.
Show Off Your Organisational Skills: Since the role requires managing conflicting priorities, give us a glimpse into how you stay organised. Mention any tools or methods you use to keep track of tasks and deadlines.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything in one place and makes it easier for us to review your application!
How to prepare for a job interview at BDS Limited
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Repairs Officer. Familiarise yourself with the key duties mentioned in the job description, like overseeing repairs and addressing customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role requires managing conflicting priorities, be ready to share examples from your past experiences where you've successfully juggled multiple tasks. Think of specific situations where your organisational skills made a difference, and be prepared to discuss how you can apply those skills in this new position.
✨Communicate Effectively
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. You might even want to prepare a few questions of your own to show your engagement and interest in the team dynamics.
✨Demonstrate Customer Focus
As a Repairs Officer, you'll need to interact with customers regularly. Be ready to discuss how you've handled customer concerns in the past and what steps you took to ensure their satisfaction. Highlight any experience you have in providing excellent customer service, as this will resonate well with the interviewers.
