At a Glance
- Tasks: Plan and optimise the field engineer schedule for top-notch customer service.
- Company: Join BDR Thermea Group, a leader in customer support and innovation.
- Benefits: Enjoy competitive salary, up to 25 days holiday, and flexible working options.
- Other info: Diversity and inclusion are at our core; we value every voice.
- Why this job: Be part of a dynamic team making a real difference in customer experience.
- Qualifications: Experience with scheduling systems and a proactive, solution-focused mindset.
The predicted salary is between 23625 - 28875 £ per year.
Contract: 12 months fixed term contract - 40hrs p/w
Location: Warwick
Shift Pattern: Shift patterns scheduled in advance rotating over the following shifts:
- Mon-Fri, 07:30-16:30
- Mon-Fri, 08:00-17:00
- Mon-Fri, 09:00-18:00
- Saturdays 08:30-14:00 (1 in 3)
On weeks working Saturdays, shifts will be adjusted to meet 40hrs. Candidates will need to be flexible to work in the above rotating shifts. During seasonal periods shift patterns can change; however, you would be informed in advance of this.
About the role: Capable of bringing the right decision at the right time to ensure premium customer experience is delivered. As an Operations Support - Resource Planner, you will be responsible for maximising the utilisation of the Baxi Customer Support Field Engineer Workforce daily. The focus of the role is to ensure that we attend to our customers' requirements in accordance with relevant SLAs and adhere to commitments that are made. The team is integral to the Service Operation, therefore having the ability to work as part of a wider team is crucial. You will be the first point of contact to our Engineers, Field & Contact Centre Team Managers for support on jobs and provide support for other areas of the business where required.
Who will you be working with? The Field Engineer Planner will report into the Resource Planning Manager. The role requires the ability to communicate professionally and compassionately with both internal and external customers. There is a need to be able to deal with dissatisfied customer queries, providing resolutions and investigation with excellent customer service due to circumstances that may arise.
What will you be doing? Planning the field workforce schedule is done using a state-of-the-art system. Therefore, manual input should be minimal. To ensure the system works optimally, it is key to be able to articulate if the system is failing to plan correctly in certain situations to ensure the system can be adapted accordingly. On a daily basis you'll be responsible for:
- Be proactive in Same Day planning to ensure the maximisation of the Engineers' shifts and supporting of Baxi's service levels for VIP customers.
- Export Engineer workloads to ensure high utilisation and minimal travel where possible.
- Create Further Visits, ordering parts from internal and external warehouses (highlighting elevated costs where required), whilst keeping the customer always updated.
- Work with Field Team Managers to ensure engineers workload is efficient and accurate to support first time fix.
- Ordering of parts to ensure engineers have what is required to resolve the product failure on the scheduled visit.
- Strive to support the business with minimum broken promises and an improved response time on the visit.
- Handling all types of communication in a timely manner.
- Communicate with customers as quickly as practicably possible should a situation arise where we are unable to adhere to the commitment already made.
- Adapting to in-day challenges and ensuring optimal utilisation of resources available both in high and low demand periods.
- Jeopardy Management by ensuring that we monitor jobs that are falling into jeopardy of being completed and prioritising work across the area to ensure we meet all our agreed commitments.
About you: We want to make sure you're set up for success in our mission. To be successful in your application you'll need to:
- Demonstrate knowledge and experience of Scheduling and Planning applications/systems.
- Be solution focused to any issues that arise.
- Demonstrate a can-do attitude and a willingness to support any task or person in need.
- Be a complete finisher in all your responsibilities and stay focused on the end goal/company strategy.
- Be a confident and forward-thinking person with the ability to multitask whilst remaining calm under pressure in this fast-paced environment.
- Take ownership of recommending improvements and finding new ways of working within your team.
- Have excellent PC skills, knowledge of Windows, Microsoft Word and Excel.
What we offer: Our package is made up of basic salary plus a variable incentive. We offer up to 25 days holidays in addition to the standard UK bank holidays, and we also offer the option to buy extra holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
Resource Planner in Warwick employer: bdrthermea
Baxi is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, competitive benefits including a contributory pension and monthly bonuses, and opportunities for skill development in a dynamic field, Baxi offers a rewarding environment for Gas Engineers. Working in this role not only provides job security but also the chance to make a meaningful impact in the community by ensuring safe and efficient heating systems.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner in Warwick
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Resource Planner in Warwick
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Resource Planner in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at bdrthermea. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at bdrthermea
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at bdrthermea and demonstrate your readiness to engage with their systems right away.
