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- Tasks: Deliver top-notch service and repairs to customers, ensuring their satisfaction.
- Company: Join BDR Thermea Group, a leader in the energy sector with a focus on diversity.
- Benefits: Competitive salary, bonus scheme, fully stocked van, pension, and generous holiday options.
- Why this job: Make a real difference in people's lives while working independently and flexibly.
- Qualifications: Domestic Gas ACS Certification, full driving licence, and experience in gas boiler maintenance.
- Other info: Dynamic role with opportunities for personal growth and a commitment to inclusivity.
The predicted salary is between 43673 - 61042 £ per year.
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Location: Reading
Postcodes: RG 1, 2, 4, 5, 6, 8, 9, 31
Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers. You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers. You will be capable of delivering excellent customer service and top-quality solutions. Whilst full product training will be given, you will be confident in your diagnostics skills.
On a daily basis you’ll be responsible for:
- Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Providing excellent customer service through effective communication.
- Managing your workload of daily appointments via a tablet device.
- Managing your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receiving new stock which is delivered overnight and placed in their locations in the rear load space of your van.
About you:
We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to:
- Hold domestic Gas ACS Certification or equivalent.
- Full Driving License.
- A background in servicing, repair and maintenance of gas boilers.
What we offer:
- Salary: £43,673.99
- Bonus Scheme
- Fully stocked VW Transporter van
- Pension Scheme
- Up to five working weeks holidays
- Option to buy extra holidays
- Employee discounts
PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
Field Service Engineer - Reading/Oxford employer: BDR Thermea Group
Contact Detail:
BDR Thermea Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Reading/Oxford
✨Tip Number 1
Get to know the company! Research BDR Thermea Group and understand their values, especially around customer service and diversity. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Field Service Engineer, you'll need to explain technical issues clearly to customers. Role-play with a friend or family member to get comfortable with this.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace Field Service Engineer - Reading/Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with gas boilers, diagnostics skills, and customer service. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our mission. Keep it friendly and professional – we love a personal touch!
Show Off Your Certifications: Don’t forget to mention your domestic Gas ACS Certification or equivalent in your application. This is crucial for us, so make it stand out! We want to know you’re qualified and ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for the best experience. It’s straightforward and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at BDR Thermea Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around gas boilers and diagnostics. Be ready to discuss your previous experiences in servicing and repairs, as this will show your confidence and expertise in the field.
✨Customer Service is Key
Since this role heavily focuses on providing excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your communication skills and commitment to customer satisfaction.
✨Familiarise Yourself with the Tech
Get comfortable with using tablets or similar devices for managing appointments and stock. You might be asked how you would handle scheduling or tracking your daily tasks, so having a good grasp of tech tools will give you an edge.
✨Show Your Organisational Skills
The role requires managing van stock and ensuring everything is in order. Be prepared to discuss how you stay organised and manage your time effectively, especially when juggling multiple appointments in a day.
