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- Tasks: Visit customers to perform diagnostics, repairs, and servicing of gas boilers.
- Company: Join BDR Thermea Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a bonus scheme, fully stocked van, pension, and up to five weeks holiday.
- Why this job: Make a real impact in the energy transition while working with passionate colleagues.
- Qualifications: Must hold domestic Gas ACS Certification and have a full driving licence.
- Other info: Diversity and inclusion are at our core; we value every team member.
The predicted salary is between 36000 - 60000 £ per year.
Provide the best possible experience on our site.
Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers. You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers. You will be capable of delivering excellent customer service and top-quality solutions. Whilst full product training will be given, you will be confident in your diagnostics skills.
On a daily basis you’ll be responsible for:
- Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Providing excellent customer service through effective communication.
- Managing your workload of daily appointments via a tablet device.
- Managing your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receiving new stock which is delivered overnight and placed in their locations in the rear load space of your van.
About you: We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to:
- Hold domestic Gas ACS Certification or equivalent.
- Full Driving License.
- A background in servicing, repair and maintenance of gas boilers.
What we offer:
- Bonus Scheme.
- Fully stocked VW Transporter van.
- Pension Scheme.
- Up to five working weeks holidays.
- Option to buy extra holidays.
- Employee discounts.
Please note – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work.
At BDR Thermea Group, we don’t just talk about making a difference - we live it every day. As a member of our team, you will be part of a company that is leading the way in the global energy transition, shaping the future of sustainable heating and hot water systems. You will have the opportunity to work alongside passionate colleagues who share our core values: One Team, Sustainable Future and Customer Focus and commitment to making a positive impact on the world.
We believe that our employees are our greatest asset, and we are committed to supporting your growth, development, and well-being. As a possible future employee, you can expect to be part of a purpose-driven environment that encourages creativity, innovation, and collaboration. Take the first step towards your exciting career with BDR Thermea Group and join us on our journey towards a sustainable future.
Field Service Engineer - North London employer: BDR Thermea Group
Contact Detail:
BDR Thermea Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BDR Thermea Group. Understand their values and mission, especially around sustainability and customer focus. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to field service engineering. Think about your past experiences with diagnostics and repairs, and be ready to share specific examples. We want you to shine and show off your skills!
✨Tip Number 3
Dress the part! Even if the role is hands-on, showing up in smart-casual attire can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Service Engineer - North London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with servicing, repairs, and diagnostics. We want to see how your skills match up with what we’re looking for in a Field Service Engineer.
Show Off Your Customer Service Skills: Since excellent customer service is key for us, include examples of how you've provided top-notch service in previous roles. This will help us see that you can communicate effectively with our customers.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BDR Thermea Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around gas boilers and diagnostics. Be ready to discuss your previous experiences in servicing and repairs, as this will show your confidence and expertise in the field.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of homework on BDR Thermea Group and their commitment to sustainability and diversity. Being able to speak about their values and how they align with yours can really set you apart from other candidates.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. This will help you get comfortable with articulating your thoughts and answering questions clearly, which is crucial when discussing your qualifications and experiences.
