Gas Engineer - Norwich

At Baxi, our Gas Engineers are the face of our brand, delivering expert service, maintenance, and repair support to customers across their region. A typical day involves diagnosing and resolving technical issues on domestic heating systems, commissioning new installations, and ensuring appliances are operating safely and efficiently. You’ll work independently in the field, building trusted relationships with customers while upholding the highest standards of safety, quality, and customer care — playing a vital role in supporting reliable heating solutions and the UK’s transition to lower-carbon energy.

Location: Norwich area

Postcodes Covered: NR33, NR32, NR31, NR30, NR14, NR15

Salary: £44,984.22 + Monthly Bonus

Company Vehicle: Company Van + Fuel Card

Pension: Contributory pension scheme

Working Pattern: You will average 41.5 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work.

The Person: We’re looking for a customer-focused, technically skilled Gas Engineer who takes pride in delivering a first-time fix and outstanding service. You’ll be a self-motivated problem solver, confident working independently in the field while representing Baxi with professionalism and integrity. You’ll combine strong diagnostic ability with excellent communication skills, building trust with customers and colleagues alike. Safety-conscious, organised, and resilient, you thrive in a hands-on role where no two days are the same, and you’re committed to continuous learning as heating technology evolves towards more sustainable, low-carbon solutions.

The Role: As a Gas Engineer at Baxi, you will be responsible for delivering high-quality service, maintenance, and repair support across domestic and commercial heating products within your designated region. Working remotely in the field, you will diagnose faults, complete repairs, commission new appliances, and carry out annual servicing in line with industry standards and safety regulations. You’ll manage your own daily schedule, provide technical advice to customers and installers, and ensure every job is completed to the highest standard of safety, efficiency, and customer satisfaction — playing a key role in supporting reliable heating solutions and our journey towards lower-carbon technologies.

Responsibilities:

• Deliver safe, efficient, and high-quality technical support across your region, ensuring an excellent customer experience at every touchpoint.
• Service, maintain, and repair domestic and commercial heating appliances to manufacturer and industry standards.
• Diagnose faults accurately and deliver first-time fixes wherever possible.
• Commission new installations and ensure systems are set up for optimal performance and efficiency.
• Complete all work in line with Gas Safe regulations and health & safety policies.
• Manage your own daily schedule, prioritising workloads to meet service level agreements.
• Provide technical advice and product support to customers, installers, and contractors.
• Complete clear and accurate digital job reports and documentation.
• Identify opportunities to improve customer satisfaction and promote appropriate service solutions.
• Maintain company vehicle, tools, and equipment in good working order.
• Represent Baxi professionally at all times, upholding brand values and standards.

Requirements: To be successful in this role, you will bring strong technical expertise, a customer-first mindset, and the ability to work independently in a field-based environment.

• ACS Gas qualifications (CCN1, CENWAT, CKR1, HTR1 or equivalent) – essential.
• Proven experience servicing and repairing domestic gas boilers and heating systems.
• Fault-finding and diagnostic experience with strong problem-solving skills.
• Full UK driving licence.
• Strong understanding of health & safety and Gas Safe regulations.
• Excellent customer service and communication skills.
• Ability to work independently and manage your own workload effectively.
• Basic IT literacy and confidence using digital job management systems.
• Flexibility to travel within your designated region.
• A positive, professional attitude, representing Baxi to the highest standard.

Our Benefits: At Baxi, we recognise the vital role our Gas Engineers play in supporting our customers, so we offer a comprehensive package designed to reward performance, support wellbeing, and provide work-life balance.

• No Sundays
• Increase your earnings with monthly bonus, based on hitting your personal KPI’s
• Additional Paid overtime when Required
• Company Van (including for personal use) including Fuel Card, Tools and PPE
• Industry leading support and Training
• Bi-Monthly Breakfast meetings to share best practise
• 25 days annual leave + option to purchase additional days
• Access to Employee Benefits Hub, Health Plan, Unum, etc

About BAXI: We're leading the energy transition to zero carbon, by offering complete residential and commercial heating and hot water solutions. As one team across the UK and Ireland, and with the backing of our global parent company, BDR Thermea Group, we work together with a collective knowledge and expertise that’s literally centuries in the making. We’re proud of our heritage, manufacturing in the UK since 1866, and we’re experienced in adapting to changing needs.

Baxi is an equal opportunities employer, and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work.