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- Tasks: Deliver top-notch service and repairs to customers in North London.
- Company: Join BDR Thermea Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a bonus scheme, fully stocked van, and up to five weeks holiday.
- Why this job: Make a real impact in the energy transition while growing your skills.
- Qualifications: Must have domestic Gas ACS Certification and a full driving licence.
- Other info: Be part of a diverse team committed to innovation and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Provide the best possible experience on our site.
Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers. You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers. You will be capable of delivering excellent customer service and top-quality solutions. Whilst full product training will be given, you will be confident in your diagnostics skills.
On a daily basis you’ll be responsible for:
- Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Providing excellent customer service through effective communication.
- Managing your workload of daily appointments via a tablet device.
- Managing your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receiving new stock which is delivered overnight and placed in their locations in the rear load space of your van.
About you: We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to:
- Hold domestic Gas ACS Certification or equivalent.
- Full Driving License.
- A background in servicing, repair and maintenance of gas boilers.
What we offer:
- Bonus Scheme.
- Fully stocked VW Transporter van.
- Pension Scheme.
- Up to five working weeks holidays.
- Option to buy extra holidays.
- Employee discounts.
Please note – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work.
We believe that our employees are our greatest asset, and we are committed to supporting your growth, development, and well-being. As a possible future employee, you can expect to be part of a purpose-driven environment that encourages creativity, innovation, and collaboration.
Field Service Engineer - North London employer: BDR Thermea Group
Contact Detail:
BDR Thermea Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North London
✨Tip Number 1
Get to know the company! Research BDR Thermea Group and understand their values, especially around sustainability and customer focus. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Field Service Engineer, you'll need to provide excellent customer service. Role-play with a friend or family member to get comfortable explaining technical issues in simple terms.
✨Tip Number 3
Be ready to showcase your diagnostic skills! Prepare examples from your past experiences where you've successfully diagnosed and resolved issues. This will demonstrate your capability and confidence in handling the job's challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer - North London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with servicing, repairs, and diagnostics. We want to see how your skills match up with what we’re looking for in a Field Service Engineer.
Show Off Your Customer Service Skills: Since excellent customer service is key for us, include examples of how you've gone above and beyond for customers in your previous roles. This will help us see your commitment to providing top-quality solutions.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BDR Thermea Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around gas boilers and diagnostics. Be ready to discuss your previous experiences with servicing and repairs, as this will show your confidence and expertise in the field.
✨Customer Service is Key
Since this role heavily focuses on customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer.
✨Familiarise Yourself with the Company
Do a bit of homework on BDR Thermea Group. Understand their values, mission, and the importance they place on diversity and sustainability. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. This will help you feel more at ease during the actual interview and allow you to showcase your skills effectively.
