Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch service and diagnostics to customers in the Exeter area.
- Company: Join BDR Thermea Group, a leader in diversity and inclusion.
- Benefits: Earn a competitive salary with bonuses, a company van, and 25 days annual leave.
- Why this job: Make a real difference by providing excellent customer service and technical solutions.
- Qualifications: Must have domestic Gas ACS Certification and a full driving licence.
- Other info: Enjoy flexible working hours and industry-leading training support.
The predicted salary is between 35000 - 50000 £ per year.
Provide the best possible experience on our site.
FIELD SERVICE ENGINEER
Location: Exeter area
Postcodes: EX20, EX31, EX39 areas
Salary: £43,673.99 + BONUS + VW TRANSPORTER + PENSION
What we offer:
- Increase your earnings with monthly bonus, based on hitting your personal KPI’s
- Additional Paid overtime when required
- Company Van (including for personal use) including Fuel Card, Tools and PPE
- Industry leading support and training
- Bi-Monthly Breakfast meetings to share best practice
- 25 days annual leave + option to purchase additional days
- Access to Employee Benefits Hub, Health Plan, Unum, etc.
- No Sundays
- Working from home, you will receive daily appointments via a tablet device. Your van will be stocked overnight by our couriers.
You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers. You will be capable of delivering excellent customer service and top-quality solutions. Whilst full product training will be given, you will be confident in your diagnostics skills.
On a daily basis you’ll be responsible for:
- Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Providing excellent customer service through effective communication.
- Managing your workload of daily appointments via a tablet device.
- Managing your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receiving new stock which is delivered overnight and placed in their locations in the rear load space of your van.
Full Time: You will average 41.5 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work.
About you:
We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to:
- Hold domestic Gas ACS Certification or equivalent
- Full Driving License
- A background in servicing, repair and maintenance of gas boilers
PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
Service Engineer - Exeter Area employer: BDR Thermea Group
Contact Detail:
BDR Thermea Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Exeter Area
✨Tip Number 1
Get to know the company! Research BDR Thermea Group and understand their values, especially around diversity and inclusion. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Engineer, you'll be interacting with customers regularly. Role-play scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at BDR Thermea Group. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on this opportunity!
We think you need these skills to ace Service Engineer - Exeter Area
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your experience with gas boilers, diagnostics, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission. Keep it friendly and professional – we love a personal touch!
Show Off Your Certifications: Don’t forget to mention your domestic Gas ACS Certification or equivalent in your application. This is crucial for us, so make it stand out in your CV or cover letter!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at BDR Thermea Group
✨Know Your Stuff
Make sure you brush up on your domestic Gas ACS Certification and any relevant experience with gas boilers. Be ready to discuss specific scenarios where you've successfully diagnosed and repaired issues, as this will show your expertise and confidence in the field.
✨Customer Service is Key
Since this role heavily focuses on providing excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share how you effectively communicate and manage customer expectations, as this will highlight your suitability for the role.
✨Familiarise Yourself with the Company
Do a bit of homework on BDR Thermea Group and their commitment to diversity, equity, and inclusion. Being able to speak about their values and how they resonate with you can set you apart from other candidates and show that you're genuinely interested in being part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, the team you'll be working with, or how success is measured in the role. It shows that you're engaged and serious about the opportunity.