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- Tasks: Deliver top-notch service and diagnostics to customers in their homes.
- Company: Join a diverse and inclusive team at BDR Thermea Group.
- Benefits: Competitive salary, bonuses, company van, and extensive training.
- Why this job: Make a real difference by providing excellent customer service and solutions.
- Qualifications: Must have domestic Gas ACS Certification and a full driving licence.
- Other info: Enjoy flexible hours, career growth, and a supportive work environment.
The predicted salary is between 35000 - 50000 £ per year.
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Location: Cardiff
Postcodes: CF23 and CF24
Full Time: You will average 41.5 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work.
Salary: £43,673.99 + BONUS + VW TRANSPORTER + PENSION
What we offer:
- No Sundays
- Increase your earnings with monthly bonus, based on hitting your personal KPI’s
- Additional Paid overtime when required
- Company Van (including for personal use) including Fuel Card, Tools and PPE
- Industry leading support and training
- Bi-Monthly Breakfast meetings to share best practice
- 25 days annual leave + option to purchase additional days
- Access to Employee Benefits Hub, Health Plan, Unum, etc.
- Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers. You will be capable of delivering excellent customer service and top-quality solutions.
On a daily basis you’ll be responsible for:
- Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Providing excellent customer service through effective communication.
- Manage your workload of daily appointments via a tablet device.
- Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered overnight and placed in their locations in the rear load space of your van.
About you:
We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to:
- Hold domestic Gas ACS Certification or equivalent
- Full Driving License
- A background in servicing, repair and maintenance of gas boilers
PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
Service Engineer - Cardiff employer: BDR Thermea Group
Contact Detail:
BDR Thermea Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Cardiff
✨Tip Number 1
Get to know the company! Research BDR Thermea Group and understand their values, especially around diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Prepare for technical questions! Brush up on your diagnostics skills and be ready to discuss your experience with gas boilers. They might throw some scenario-based questions your way, so think through how you'd handle different situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Service Engineer - Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your experience with gas boilers and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about this role and how you can provide excellent customer service. We love hearing personal stories that connect to our mission.
Show Off Your Skills: Don’t forget to mention your diagnostic skills and experience in servicing and repairs. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at BDR Thermea Group
✨Know Your Stuff
Make sure you brush up on your domestic Gas ACS Certification and any relevant experience with servicing, repairs, and diagnostics of gas boilers. Being able to discuss specific examples from your past work will show that you're not just knowledgeable but also experienced.
✨Customer Service is Key
Since this role heavily focuses on providing excellent customer service, prepare to share instances where you've gone above and beyond for a customer. Think about how you communicated effectively and resolved issues, as this will highlight your suitability for the position.
✨Familiarise Yourself with the Company
Take some time to research BDR Thermea Group and their commitment to diversity, equity, and inclusion. Understanding their values and being able to articulate how you align with them can set you apart from other candidates.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, like a breakdown or emergency repair. Practising your responses to these scenarios will help you demonstrate your problem-solving skills and confidence in diagnostics.