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- Tasks: Visit customers to perform diagnostics, repairs, and servicing with a focus on excellent service.
- Company: Join BDR Thermea Group, a leader in sustainable heating solutions.
- Benefits: Competitive salary, bonus scheme, fully stocked van, pension, and generous holiday options.
- Why this job: Make a real impact in the energy transition while working with passionate colleagues.
- Qualifications: Domestic Gas ACS Certification, full driving licence, and experience in gas boiler maintenance.
- Other info: Dynamic role with opportunities for growth in a purpose-driven environment.
The predicted salary is between 36000 - 60000 £ per year.
Provide the best possible experience on our site.
On a daily basis you'll be responsible for:
- Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Providing excellent customer service through effective communication.
- Managing your workload of daily appointments via a tablet device.
- Managing your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receiving new stock which are delivered overnight and placed in their locations in the rear load space of your van.
About you:
We want to make sure you're set up for success in our mission. To be successful in your application you'll need to:
- Hold domestic Gas ACS Certification or equivalent.
- Full Driving License.
- A background in servicing, repair and maintenance of gas boilers.
What we offer:
- Salary: £43,000.
- Bonus Scheme.
- Fully stocked VW Transporter van.
- Pension Scheme.
- Up to five working weeks holidays.
- Option to buy extra holidays.
- Employee discounts.
Location: Cardiff. Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers. You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers. You will be capable of delivering excellent customer service and top-quality solutions. Whilst full product training will be given, you will be confident in your diagnostics skills.
At BDR Thermea Group, we don't just talk about making a difference - we live it every day. As a member of our team, you will be part of a company that is leading the way in the global energy transition, shaping the future of sustainable heating and hot water systems. You will have the opportunity to work alongside passionate colleagues who share our core values: One Team, Sustainable Future and Customer Focus and commitment to making a positive impact on the world. We believe that our employees are our greatest asset, and we are committed to supporting your growth, development, and well-being. As a possible future employee, you can expect to be part of a purpose-driven environment that encourages creativity, innovation, and collaboration. Take the first step towards your exciting career with BDR Thermea Group and join us on our journey towards a sustainable future.
Field Service Engineer in Cardiff employer: BDR Thermea Group
Contact Detail:
BDR Thermea Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Cardiff
✨Tip Number 1
Get to know the company inside out! Research BDR Thermea Group and understand their values, mission, and the specifics of the Field Service Engineer role. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since customer service is key in this role, think about how you can effectively convey your experience and problem-solving abilities during interviews. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at BDR Thermea Group and ready to contribute to our mission of a sustainable future.
We think you need these skills to ace Field Service Engineer in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with gas boilers, customer service skills, and any certifications you hold. We want to see how you fit into our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values. Remember, we love seeing enthusiasm for sustainable solutions!
Show Off Your Communication Skills: Since excellent customer service is key, make sure your application reflects your communication skills. Whether it's in your CV or cover letter, let us know how you've effectively interacted with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at BDR Thermea Group
✨Know Your Stuff
Make sure you brush up on your domestic Gas ACS Certification and any relevant experience with gas boilers. Be ready to discuss specific scenarios where you've successfully diagnosed or repaired issues, as this will show your expertise and confidence in the field.
✨Customer Service is Key
Since this role heavily focuses on customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you effectively communicated with clients or resolved their concerns, as this will demonstrate your ability to create a positive experience.
✨Get Familiar with the Tech
You'll be managing your workload via a tablet device, so it’s a good idea to familiarise yourself with similar technology. If possible, practice using scheduling apps or inventory management tools to show that you're tech-savvy and can adapt quickly to their systems.
✨Show Your Team Spirit
BDR Thermea Group values teamwork and collaboration, so be prepared to discuss how you work well with others. Share experiences where you contributed to a team goal or supported colleagues, highlighting your commitment to being part of a cohesive unit.
