At a Glance
- Tasks: Visit customers to perform diagnostics, repairs, and servicing of gas boilers.
- Company: BDR Thermea Group, committed to diversity and inclusion.
- Benefits: Competitive salary, bonus scheme, fully stocked van, and generous holiday options.
- Other info: Work from home with flexible scheduling and excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Must hold domestic Gas ACS Certification and have a full driving licence.
The predicted salary is between 43673 - 43673 € per year.
Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
You will be capable of delivering excellent customer service and top-quality solutions. Whilst full product training will be given, you will be confident in your diagnostics skills.
On a daily basis you’ll be responsible for:
- Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Providing excellent customer service through effective communication.
- Managing your workload of daily appointments via a tablet device.
- Managing your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receiving new stock which is delivered overnight and placed in their locations in the rear load space of your van.
About you:
We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to:
- Hold domestic Gas ACS Certification or equivalent.
- Full Driving License.
- A background in servicing, repair and maintenance of gas boilers.
What we offer:
- Salary: £43,673.99
- Bonus Scheme
- Fully stocked VW Transporter van
- Pension Scheme
- Up to five working weeks holidays
- Option to buy extra holidays
- Employee discounts
PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work.
Gas Engineer - Birmingham / Redditch employer: BDR Thermea Group
At BDR Thermea Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity, equity, and inclusion. As a Gas Engineer based in Birmingham, you will enjoy a competitive salary, a fully stocked van, and generous holiday options, all while having the opportunity to grow your skills through comprehensive training and a commitment to employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Engineer - Birmingham / Redditch
✨Tip Number 1
Get to know the company! Research BDR Thermea Group and understand their values, especially around diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Prepare for technical questions! Brush up on your diagnostics skills and be ready to discuss your experience with gas boilers. They might throw some scenario-based questions your way, so think through how you'd handle different situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Gas Engineer - Birmingham / Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Gas Engineer role. Highlight your relevant experience, especially in servicing and diagnostics of gas boilers. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can provide excellent customer service. We love seeing personality, so let us know what makes you tick!
Show Off Your Qualifications:Don’t forget to mention your domestic Gas ACS Certification or equivalent. This is crucial for us, so make it stand out in your application. We need to know you’re qualified to keep our customers safe and happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at BDR Thermea Group
✨Know Your Stuff
Make sure you brush up on your domestic Gas ACS Certification and any relevant experience with servicing, repairs, and diagnostics. Be ready to discuss specific examples from your past work that showcase your skills and confidence in handling gas boilers.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about how you can demonstrate your excellent communication skills. Prepare anecdotes that highlight your ability to provide top-notch customer service, especially in challenging situations.
✨Familiarise Yourself with the Tech
As you'll be managing your workload via a tablet device, it’s a good idea to get comfortable with similar technology. If possible, practice using scheduling apps or tools to show that you're tech-savvy and ready to hit the ground running.
✨Show Your Organisational Skills
Managing van stock and ensuring everything is in its place is crucial for this role. Think of ways to illustrate your organisational skills during the interview, perhaps by discussing how you've effectively managed resources or time in previous jobs.
