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- Tasks: Provide first-line IT support and troubleshoot hardware and network issues.
- Company: A growing IT services provider with a focus on customer satisfaction.
- Benefits: Gain hands-on experience, develop your tech skills, and enjoy a supportive work environment.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: Strong customer service skills and basic IT knowledge are essential.
- Other info: Monday to Friday role based in the West Midlands with great growth potential.
The predicted salary is between 800 - 1400 £ per month.
A growing IT services provider is looking for an Information Communications Technician to deliver first-line support for IT systems.
Responsibilities include:
- Logging incidents
- Providing technical support for hardware and network issues
- Ensuring clear communication with customers
The ideal candidate will possess strong customer service skills and a basic understanding of IT systems.
This role operates from Monday to Friday in West Midlands, UK.
IT Support Apprentice — Launch Your Tech Career employer: BDR Group
Contact Detail:
BDR Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice — Launch Your Tech Career
✨Tip Number 1
Get to know the company before your interview! Research their services and values so you can show them you're genuinely interested in being part of their team. This will help us stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers with IT issues, think of examples where you've provided great support or solved problems. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your tech knowledge! Brush up on basic IT systems and common hardware issues. We might throw some scenarios your way, so being prepared will show us you're the right fit for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Apprentice — Launch Your Tech Career
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology! Share any relevant experiences or projects that highlight your interest in IT support and how you’ve tackled tech challenges before.
Highlight Customer Service Skills: Since this role involves a lot of customer interaction, make sure to emphasise your customer service skills. Give examples of how you've helped others solve problems or provided support in previous roles or situations.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon unless it’s necessary, and make sure your sentences are easy to read. This will show us you can communicate effectively with customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and submit your details!
How to prepare for a job interview at BDR Group
✨Know Your Tech Basics
Brush up on your understanding of IT systems, especially the hardware and network issues you might encounter. Familiarise yourself with common troubleshooting steps so you can confidently discuss how you would handle various technical problems.
✨Show Off Your Customer Service Skills
Since this role involves clear communication with customers, think of examples from your past experiences where you provided excellent customer service. Be ready to explain how you handled difficult situations and ensured customer satisfaction.
✨Practice Incident Logging
Understand the importance of logging incidents accurately. You might be asked how you would document a technical issue. Practise explaining the steps you would take to log an incident effectively, including details like the problem description and resolution steps.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what a typical day looks like in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
