Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Ocean Export team, ensuring top-notch customer service and operational performance.
- Company: Join a dynamic freight forwarding company based in Dartford, known for its commitment to excellence.
- Benefits: Enjoy a permanent role with opportunities for growth and development in a supportive environment.
- Why this job: Be part of a collaborative culture that values innovation and proactive problem-solving.
- Qualifications: 4+ years in Ocean Export and 2+ years in a supervisory role preferred.
- Other info: Autonomous role with opportunities to improve service quality and business safety.
The predicted salary is between 36000 - 60000 £ per year.
Location: Dartford, KEN DA2 6QE, GB
Experience Level: Experienced (Non-Manager)
Category: Operations
Job Type: Permanent
Role Scope: Ocean Export Team Leader responsibility based in Dartford. Back up to Department Manager and providing support when requested.
Responsibilities:
- Providing excellent customer service to customers and overseas partners.
- Working closely with colleagues, ensuring to maintain the highest level of operational performance.
- Resolving accounting issues and queries as directed by management, ensuring these are dealt with in a timely manner.
- Identifying and providing early warning to your direct line manager on any issues and problems that could adversely affect deadlines.
- Building and maintaining relationships (internal/external).
- Discussing task delegation and reviewing issues with direct line manager.
- Fast response to all enquiries.
- Assisting in the interview and recruitment of team members.
- Working closely with direct line manager to identify opportunities for process improvements.
- Handling escalations from customers and internally.
- Proactively resolving internal or external issues quickly.
- Assisting with training new team members.
- Any other duties as required by management.
Authorities:
- Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate.
- Identifying any opportunities for improvements in overall service quality and business safety.
Job Requirements:
- Minimum of 4 years of extensive Ocean (Export/Import) experience.
- Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage.
- Knowledge of various local and International shipping and freight forwarding practices.
- Combined excellent communication and interpersonal skills with a strong ability to analyse situations and make good decisions based on available information.
- Ability to adapt quickly to changing policies and procedures.
Ocean Export Team Leader - (7280) employer: BDP International
Contact Detail:
BDP International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Team Leader - (7280)
✨Tip Number 1
Make sure to highlight your experience in ocean export and freight forwarding during any networking opportunities. Connect with professionals in the industry on LinkedIn and engage in discussions about current trends and challenges.
✨Tip Number 2
Consider reaching out to current or former employees of StudySmarter to gain insights into the company culture and expectations for the Ocean Export Team Leader role. This can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or resolved issues in previous roles. This will demonstrate your proactive problem-solving skills, which are crucial for this position.
✨Tip Number 4
Stay updated on the latest developments in international shipping and freight forwarding. Being knowledgeable about current practices will not only boost your confidence but also impress the hiring team at StudySmarter.
We think you need these skills to ace Ocean Export Team Leader - (7280)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in ocean export and supervisory roles. Emphasise your skills in customer service, communication, and problem-solving, as these are crucial for the Ocean Export Team Leader position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Discuss how your previous experiences align with the role's requirements, particularly your ability to handle escalations and improve processes.
Showcase Your Achievements: In your application, include specific examples of how you've successfully managed teams or resolved issues in past roles. Quantify your achievements where possible, such as improvements in operational performance or customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at BDP International
✨Showcase Your Experience
Make sure to highlight your extensive experience in ocean export and any supervisory roles you've held. Be prepared to discuss specific examples of how you've successfully managed operations and resolved issues in the past.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers and colleagues, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve accounting issues or handle escalations, and be ready to explain your thought process and the outcomes.
✨Research the Company
Familiarise yourself with the company's operations and values. Understanding their approach to customer service and operational performance will help you align your answers with what they are looking for in a candidate.
