Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Ocean Export team, ensuring top-notch customer service and operational performance.
- Company: Join a dynamic freight forwarding company based in Dartford, known for its commitment to excellence.
- Benefits: Enjoy opportunities for career growth, training, and a supportive work environment.
- Why this job: Be part of a collaborative culture that values innovation and proactive problem-solving.
- Qualifications: 4+ years in Ocean Export and 2+ years in a supervisory role preferred.
- Other info: Autonomous role with opportunities to improve service quality and business safety.
The predicted salary is between 36000 - 60000 £ per year.
Role Scope: Ocean Export Team Leader responsibility Dartford based. Back up to Department Manager and providing support when requested.
Responsibilities:
- Providing excellent customer service to customers and overseas partners.
- Working closely with colleagues, ensuring to maintain the highest level of operational performance.
- Resolving accounting issues and queries as and when directed by management, ensuring these are dealt with within a timely manner.
- Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines.
- Building and maintaining relationships (internal/external).
- Discuss task delegation and review issues with direct line manager.
- Communication: fast response to all enquiries.
- Assist in the interview and recruitment of team members.
- Work closely with direct line manager to identify opportunities for process improvements.
- Handling escalations from customers and internally.
- Proactively resolve internal or external issues quickly.
- Assist with training new team members.
- Any other duties as required by management.
Authorities:
- Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate.
- Identify any opportunities for improvements in overall service quality and business safety.
Qualifications / Experience:
- Minimum of 4 years of extensive Ocean (Export/Import) experience.
- Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage.
- Knowledge of various local and International shipping and freight forwarding practices.
- Combined excellent communication and interpersonal skills with a strong ability to analyse situations and to make good decisions based on available information.
- Ability to adapt quickly to changing policies and procedures.
- Computer literate in Microsoft Office.
Ocean Export Team Leader employer: BDP International
Contact Detail:
BDP International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in ocean export. This will not only help you in interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with professionals in the freight forwarding industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or resolved issues in previous roles. This will showcase your problem-solving skills and ability to enhance operational performance.
✨Tip Number 4
Practice your communication skills, especially in handling escalations. Being able to articulate your thoughts clearly and confidently will be crucial in this role, so consider mock interviews or role-playing scenarios.
We think you need these skills to ace Ocean Export Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in ocean export and supervisory roles. Emphasise your skills in customer service, communication, and problem-solving, as these are crucial for the Ocean Export Team Leader position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Discuss your experience in handling escalations, training team members, and improving processes, showcasing how you can add value to the company.
Highlight Relevant Experience: In your application, clearly outline your 4+ years of ocean export experience and any supervisory roles you've held. Use specific examples to demonstrate your knowledge of shipping practices and your ability to resolve issues effectively.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Mention any experiences where you successfully built relationships with customers or colleagues, and how you handled inquiries promptly.
How to prepare for a job interview at BDP International
✨Showcase Your Experience
Make sure to highlight your extensive Ocean Export experience during the interview. Be prepared to discuss specific situations where you successfully managed export operations or resolved issues, as this will demonstrate your capability for the role.
✨Emphasise Communication Skills
Since the role requires excellent communication with both customers and colleagues, be ready to provide examples of how you've effectively communicated in past roles. This could include handling escalations or providing customer service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss instances where you've identified problems and implemented solutions. This is crucial for a role that involves resolving accounting issues and maintaining operational performance.
✨Discuss Team Leadership
As a potential team leader, it's important to convey your leadership style. Share experiences where you've trained new team members or delegated tasks effectively, showcasing your ability to lead and support a team.
