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- Tasks: Provide top-notch IT support and manage user administration for internal teams.
- Company: Leading accountancy firm in Liverpool with a supportive culture.
- Benefits: Career development opportunities and a collaborative work environment.
- Why this job: Join a dynamic team and enhance your technical skills while solving real problems.
- Qualifications: Strong technical skills and a proactive problem-solving attitude.
- Other info: Thriving under pressure and collaborating with diverse stakeholders is key.
The predicted salary is between 30000 - 42000 £ per year.
A leading accountancy firm in Liverpool is seeking a skilled IT support professional. In this role, you will provide technical support, manage user administration, and ensure high-quality customer service for our internal teams.
The ideal candidate will possess strong technical skills, particularly in administration tools, and have a proactive approach to problem-solving. You are expected to thrive under pressure while collaborating with various stakeholders.
This position offers a great opportunity to develop your career in a supportive environment.
Second-Line IT Support Analyst - Escalations & Knowledge Base in Liverpool employer: BDO UK
Contact Detail:
BDO UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second-Line IT Support Analyst - Escalations & Knowledge Base in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with administration tools and problem-solving strategies. We want to show them that we’re the right fit!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples where you’ve gone above and beyond to help users. This role is all about supporting internal teams, so let’s highlight our ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match what they’re looking for in a Second-Line IT Support Analyst.
We think you need these skills to ace Second-Line IT Support Analyst - Escalations & Knowledge Base in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to IT support. We want to see how you’ve tackled challenges in the past, especially in user administration and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive problem-solving approach and how you thrive under pressure. Let us know why you’re excited about this role at our accountancy firm.
Showcase Your Collaboration Skills: Since this role involves working with various stakeholders, mention any experiences where you’ve successfully collaborated with others. We love seeing teamwork in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at BDO UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around administration tools. Be ready to discuss specific tools you've used and how they helped solve problems in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach.
✨Understand the Company Culture
Research the accountancy firm and its values. Knowing their mission and how they operate will help you tailor your responses and show that you're a good fit for their supportive environment.
✨Practice Your Customer Service Approach
Since high-quality customer service is key, think about how you would handle difficult situations with internal teams. Role-play common scenarios to build your confidence and ensure you can communicate effectively under pressure.
