Operations Executive (Quality of Service) in Liverpool

An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively.

The purpose of Shared Service Centre Operations Manager role is to provide leadership and management of multi-discipline teams and ownership of delivery of an operational area of the SSC. This will involve strategic thinking, engineering effective and efficient end to end processes, resource planning across a number of teams within the operation and managing a team of Assistant managers. The post holder will be responsible for enabling the delivery of exceptional service, be client centric and quality focussed ensuring we deliver to our operational excellence standards.

• Proven experience at Operations Manager or equivalent level
• Exceptional leadership and people management skills
• Strong communication and influencing skills
• Proven project and change management skills - ability to manage complex operational projects
• Commercially focused with experience of managing against a P&L
• Ability to think both strategically and operationally
• Highly skilled in the development and leadership of teams with the ability to challenge and coach individuals
• Adept at working independently, pre-empting and resolving issues
• Highly diplomatic and discrete with the ability to handle highly sensitive matters
• Proactive at all times and able to work on own initiative without supervision
• Highly organised and driven while being aware of the wider context, as well as maintaining control over detail
• Strong ability to prioritise and focus on getting the job done while continuing to evaluate additional requests

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences.

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.