At a Glance
- Tasks: Lead the Business Support team and manage office operations in Manchester and Leeds.
- Company: Dynamic firm focused on operational excellence and exceptional client service.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Join a supportive team with opportunities for growth and innovation.
- Why this job: Make a real impact by driving initiatives and enhancing client experiences.
- Qualifications: Strong leadership, project management skills, and experience in operations management.
The predicted salary is between 45000 - 55000 £ per year.
The role involves leading the local Business Support team and office/facilities management across two offices (Manchester and Leeds), creating efficient processes and resource planning to achieve operational excellence. You will work closely with the Regional Lead Partners on both local and firm-wide initiatives and be responsible for enabling the delivery of exceptional service to both internal and external clients.
People manage the local Business Support team (who are part of National Business Support). Work with the local HR Manager to ensure effective and efficient delivery of key HR processes in line with the local team. Lead on local and national initiatives, driving communications and recognition across the local office. Work closely with all Partners to understand what support is required in their Streams and how the local Business Support team can contribute further and add value.
Provide an exceptional client experience and support client initiatives both internally and externally, as well as being responsive and helping to create a positive impression at all touch points. Develop a collaborative culture and embed the National Business Support Career Development Framework. Provide leadership and direction to the Business Support Team, to ensure people are engaged, focused, and delivering to their potential.
Develop, implement, and review operational support strategies and key processes to ensure operations continually evolve to meet the demands of the business and the office. Ensure that they meet the critical success factors, enabling the review and measurement of their key processes and procedures. Align staff resources to business needs, ensuring staff are sufficiently cross‑trained to enable support to be provided during periods of annual leave or sickness across the offices.
Provide support to national initiatives related to the support of fee‑earning staff. Review key processes, identify any weaknesses or gaps and implement improvements to support business delivery. Assist with local budget, forecast and expenditure. Liaise with local landlord and tenants, local facilities support, local safety and compliance support and local design and change support. Manage one‑off projects as identified or as requested. Initiate and sustain process improvement activities. Ensure all regulatory and compliance related activities, such as facilities and health and safety, are sufficiently covered (enlisting support of functional expertise as may be required). Oversee distribution of departmental or stream documentation. Liaise with various third‑party suppliers.
Qualifications
- Exceptional leadership and people management skills.
- Proven project management skills.
- Proven change management skills.
- Solid experience and proven competence of having worked at Operations Manager or equivalent level.
- Cost negotiation skills and commercial awareness.
- The capability to manage reasonably complex projects to a deadline without impacting on quality of day‑to‑day service.
- Skill to develop and lead teams with the ability to challenge and coach individuals.
- The ability to work independently.
- Diplomacy and discretion with the ability to handle highly sensitive matters.
Operations Manager in Leeds employer: BDO UK
As an Operations Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and collaboration. With offices in both Manchester and Leeds, we offer a unique opportunity to lead a dedicated Business Support team while engaging with regional partners on impactful initiatives. Our commitment to operational excellence is matched by our focus on creating a positive workplace culture, ensuring that every team member feels valued and empowered to contribute to exceptional client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your achievements and how they relate to the Operations Manager role. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and really want to be part of the team.
We think you need these skills to ace Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your leadership and project management skills, and don’t forget to mention any experience you have with process improvement and team development. We want to see how you can bring value to our Business Support team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams or managed projects successfully. Remember, we love a good story that showcases your skills and passion for operational excellence.
Showcase Your People Skills:As an Operations Manager, you'll be leading a team, so make sure to highlight your people management skills in your application. Talk about how you've engaged and motivated teams in the past. We’re looking for someone who can create a collaborative culture and drive recognition across the office!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at BDO UK
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of the company you're applying to. Understand their processes, challenges, and how your role as an Operations Manager can enhance efficiency. This knowledge will help you demonstrate your capability to lead and improve operations effectively.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed teams in the past. Share specific examples of how you've motivated your team, handled conflicts, or implemented change management strategies. This will show that you can lead the local Business Support team with confidence.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like managing a project under tight deadlines or resolving a conflict within your team. Think of relevant experiences and be ready to explain your thought process and the outcomes. This will highlight your problem-solving skills and ability to manage complex projects.
✨Align with Company Values
Research the company's values and culture, and think about how your personal values align with them. During the interview, express your commitment to creating a collaborative culture and delivering exceptional client experiences. This alignment will resonate well with the interviewers and show that you're a good fit for their team.
