IT Business Relationship Manager

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, explore and implement new ideas helping us to change the future of accounting, tax and business consulting. They maintain the tech that keeps us advancing, testing and adopting the future of financial technical solutions to find new and exciting ways to drive us forward.

In an IT role at BDO, you’ll become part of a team that acts as the backbone for our business. No matter who you are or what your skillset is, we’ll give you the training and support you need to achieve whatever you put your mind to.

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, which comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively.

The IT Business Relationship Manager (BRM) acts as the strategic interface between IT and the business, ensuring technology capabilities align with organisational strategic priorities and identify measurable value. This role is responsible for acting as the primary link between IT and the business, developing strong relationships with key stakeholders and ensuring technology services are closely aligned to business priorities, strategies and challenges.

It involves identifying opportunities where technology can add value, managing demand across assigned business areas, and working with stakeholders to shape business cases by assessing benefits, costs and risks. The role also translates business requirements into high-level technology initiatives, supports the development of IT roadmaps, and works closely with delivery, architecture, operational teams and third-party suppliers to achieve successful outcomes.

In addition, it promotes effective governance, monitors service performance and stakeholder satisfaction, and drives continuous improvement, innovation and digital transformation while ensuring risks, dependencies and compliance requirements are appropriately managed. This role reports to the IT BRM Senior Manager and sits under the Head of IT Strategy and Business Engagement.

You’ll be someone with:

• Proven experience working in IT, business analysis, service delivery or related disciplines.
• Proven experience in stakeholder management, business relationship management or IT partnership roles.
• Demonstrable experience in aligning technology initiatives with business strategy and objectives.
• Experience working with senior stakeholders and executive leadership teams.
• Strong understanding of IT service management, project delivery and change management principles.
• Experience in developing business cases and evaluating technology investment opportunities.
• Experience working with cross-functional teams and third-party suppliers.
• Knowledge of enterprise technologies and digital transformation initiatives.
• Broad understanding of current technology trends, supplier capabilities and industry developments.
• Knowledge of IT governance frameworks and service management practices is desirable.
• Professional qualifications such as ITIL, BRMP or project management certifications are advantageous.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture.

From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another.

At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices.

BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.