At a Glance
- Tasks: Lead and manage multi-discipline teams to deliver exceptional service.
- Company: Dynamic accountancy and business advisory firm supporting ambitious businesses.
- Benefits: Agile working, career development programmes, and a supportive environment.
- Other info: Join a collaborative team and build your professional network.
- Why this job: Make a real impact by helping entrepreneurial businesses thrive.
- Qualifications: Proven leadership skills and experience in operations management.
The predicted salary is between 30000 - 40000 € per year.
An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine – ambitious, entrepreneurially-spirited and high‐growth businesses that fuel the economy – and directly advise the owners and management teams leading them.
Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far.
Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.
You will be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. The purpose of the Shared Service Centre Operations Manager role is to provide leadership and management of multi-discipline teams and ownership of delivery of an operational area of the SSC. This will involve strategic thinking, engineering effective and efficient end to end processes, resource planning across a number of teams within the operation and managing a team of Assistant managers. The post holder will be responsible for enabling the delivery of exceptional service, being client centric and quality focussed ensuring we deliver to our operational excellence standards.
- Proven experience at Operations Manager or equivalent level
- Exceptional leadership and people management skills
- Strong communication and influencing skills
- Proven project and change management skills - ability to manage complex operational projects
- Commercially focused with experience of managing against a P&L
- Ability to think both strategically and operationally
- Highly skilled in the development and leadership of teams with the ability to challenge and coach individuals
- Adept at working independently, pre-empting and resolving issues
- Highly diplomatic and discrete with the ability to handle highly sensitive matters
- Proactive at all times and able to work on own initiative without supervision
- Highly organised and driven while being aware of the wider context, as well as maintaining control over detail
- Strong ability to prioritise and focus on getting the job done while continuing to evaluate additional requests
You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.
At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences.
At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.
Operations Executive (Quality of Service) in Glasgow employer: BDO UK
At BDO, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where you can thrive as an Operations Executive. Our commitment to employee growth is evident through our structured career development programmes and agile working framework, allowing you to balance your personal goals with meaningful projects that drive the UK economy forward. Join us to be part of a collaborative team that values your contributions and celebrates your individuality.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive (Quality of Service) in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. The more connections you make, the better your chances of landing that Operations Executive role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Operations Executive, you'll need to collaborate with various teams and senior management. Role-play common interview scenarios with a friend to boost your confidence and refine your messaging.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're serious about joining our team and ready to contribute to our mission of helping entrepreneurial businesses thrive.
We think you need these skills to ace Operations Executive (Quality of Service) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Operations Executive role. Highlight your leadership, project management, and communication skills, as these are key for us at BDO.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with entrepreneurial organisations and how you can contribute to our Shared Service Centre team.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of your achievements in previous roles. We love to see how you've made an impact, especially in operations and team management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team!
How to prepare for a job interview at BDO UK
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Operations Executive, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated others and achieved results, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about potential challenges you might face in the role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's approach to operational excellence or how they support team development. This shows your interest in the role and helps you gauge if it's the right fit for you.
