At a Glance
- Tasks: Lead a dynamic team and manage operations across two offices for exceptional service delivery.
- Company: Join a forward-thinking company focused on operational excellence and team collaboration.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Engaging work environment with a focus on process improvement and team development.
- Why this job: Make a real impact by driving initiatives and enhancing client experiences.
- Qualifications: Strong leadership, project management skills, and experience in operations management.
The predicted salary is between 45000 - 55000 £ per year.
In this role you will lead the local Business Support team and office/facilities management across two offices (Manchester and Leeds), creating efficient processes and resource planning to achieve operational excellence. You will work closely with Regional Lead Partners on local and firm‑wide initiatives and enable exceptional service delivery to internal and external clients.
Responsibilities
- People manage the local Business Support team.
- Collaborate with the local HR Manager to ensure effective delivery of key HR processes.
- Lead local and national initiatives, driving communications and recognition across the office.
- Collaborate with Partners to understand support needs and add value.
- Provide exceptional client experience and support client initiatives, being responsive and creating a positive impression at all touch points.
- Develop collaborative culture and embed the National Business Support Career Development Framework.
- Provide leadership and direction to the Business Support Team, ensuring engagement, focus and delivery.
- Develop, implement and review operational support strategies and key processes to meet business demands and office needs, enabling process review and measurement.
- Align staff resources to business needs, ensuring cross‑training for leave/sickness coverage.
- Support national initiatives related to fee‑earning staff support.
- Review key processes, identify gaps and implement improvements.
- Assist with local budget, forecast and expenditure.
- Liaise with local landlords and tenants, facilities support, safety and compliance, design and change support.
- Manage one‑off projects as identified or requested.
- Initiate and sustain process improvement activities.
- Ensure regulatory and compliance activities (facilities, health and safety) are covered, enlisting functional expertise as required.
- Oversee distribution of departmental/stream documentation.
- Liaise with various third‑party suppliers.
Qualifications
- Exceptional leadership and people‑management skills.
- Proven project‑management skills.
- Proven change‑management skills.
- Solid experience and proven competence as Operations Manager or equivalent.
- Cost‑negotiation skills and commercial awareness.
- Capability to manage complex projects to deadline without impacting day‑to‑day service quality.
- Ability to develop and lead teams, challenge and coach individuals.
- Ability to work independently.
- Diplomatic and discrete with handling sensitive matters.
Operations Manager employer: BDO UK LLP
As an Operations Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and collaboration. With offices in both Manchester and Leeds, we offer a unique opportunity to lead a dedicated Business Support team while engaging in meaningful initiatives that enhance operational excellence and client satisfaction. Our commitment to professional development, coupled with a culture of recognition and teamwork, makes us an exceptional employer for those seeking a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in operations or management roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase how you can add value to their team and make a lasting impression.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Operations Manager role. Highlight your leadership skills and project management successes to show you're the perfect fit for the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your leadership and project management skills, and don’t forget to showcase any experience you have with process improvement and team management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've led teams or managed projects successfully in the past.
Showcase Your People Skills:Since this role involves managing a team, make sure to highlight your people-management skills. Share stories that demonstrate your ability to lead, coach, and develop others, as well as how you’ve fostered a collaborative culture.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at BDO UK LLP
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of operations management. Familiarise yourself with key processes, resource planning, and how to achieve operational excellence. This will help you speak confidently about your experience and how it aligns with the company's needs.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any initiatives you've led that improved team engagement or performance, as this role heavily focuses on people management.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. The interviewers will want to see your ability to identify gaps in processes and implement improvements, so come armed with examples that showcase your project and change management skills.
✨Understand the Company Culture
Research the company’s values and culture before your interview. Be ready to discuss how you can contribute to a collaborative environment and support the National Business Support Career Development Framework. This shows you're not just a fit for the role, but also for the company.
