At a Glance
- Tasks: Drive process improvement and support the Sales and Marketing team in delivering impactful campaigns.
- Company: Join BDO, a leading accountancy and business advisory firm with a people-centred culture.
- Benefits: Access to high-quality training, career development resources, and a supportive work environment.
- Other info: Collaborative atmosphere with opportunities for networking and continuous learning.
- Why this job: Make a real difference by shaping processes that empower teams and enhance performance.
- Qualifications: Strong experience in process improvement and excellent facilitation skills required.
The predicted salary is between 35000 - 45000 € per year.
We’re BDO, an accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.
Our Sales and Marketing team is being reshaped to directly support BDO’s growth ambitions. We’re building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You’ll join a team big enough to offer diverse roles and opportunities, yet personal enough to ensure you’re supported and empowered from day one.
Here, we think beyond activity. You’ll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you’ll deepen your understanding of our sectors and add value in your role. From strategic storytelling to capability building and smarter ways of working, you’ll grow your skills while working with people who care about doing the right thing and doing it well.
In this team, development is central to how we work. You’ll have access to high quality training, clear capability frameworks and hands-on learning that give you the confidence and skills to grow quickly. We use evidence and feedback to improve performance and focus effort where it makes the biggest difference.
The Process and Improvement Analyst accelerates the development and continuous improvement of the Sales and marketing operating model. The role designs and facilitates workshops, maps end-to-end processes aligned to the operating spine, and produces practical ‘process v1 packs’ that enable consistent delivery, clear handoffs, and scalable ways of working. The role is delivery focused: success is measured by usable artefacts shipped, adopted and improved over time.
In this role you’ll:
- Ensure processes are practical for teams to follow and light enough to adopt.
- Produce process v1 packs: one page process guide + minimum brief/pack + acceptance criteria + QA checkpoints + measures + rollout plan.
- Support definition of operating contracts between teams (trigger, baton pass, minimum pack, acceptance, where recorded).
- Build and maintain a central standards/process library with navigation and version control.
- Provide structure and artefact production for time-boxed working groups; ensure outputs meet release quality.
You’ll be someone with:
- Strong BA/process improvement experience in a complex, matrix organisation.
- Excellent facilitation skills; able to turn ambiguity into practical, usable artefacts.
- The ability to work at pace and iterating; strong writing and structured thinking.
- Good judgement on what level of detail is ‘enough’ to enable adoption.
- Reporting/analysis capability to support measure definitions and pack inputs.
At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.
Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.
At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Process & Improvement Analyst — 12-Month Contract in London employer: BDO UK LLP
At BDO, we pride ourselves on being an excellent employer, offering a supportive and people-centred culture that fosters personal and professional growth. As a Process & Improvement Analyst, you'll benefit from high-quality training, clear career development frameworks, and the opportunity to collaborate with talented colleagues in state-of-the-art facilities. Our commitment to mutual respect and agile working ensures you have the resources and support needed to thrive in your role while contributing to the success of ambitious entrepreneurial businesses across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Process & Improvement Analyst — 12-Month Contract in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re really keen on the role.
We think you need these skills to ace Process & Improvement Analyst — 12-Month Contract in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Process & Improvement Analyst role. Highlight your relevant experience in process improvement and facilitation skills, as these are key to what we’re looking for at BDO.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve turned ambiguity into practical solutions. This will help us see how you can add value to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate structured thinking, so make sure your ideas flow logically and are easy to follow. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at BDO.
How to prepare for a job interview at BDO UK LLP
✨Know Your Processes
Before the interview, brush up on your knowledge of process improvement methodologies. Be ready to discuss specific examples where you've successfully mapped processes or facilitated workshops. This will show that you understand the core responsibilities of the role and can hit the ground running.
✨Showcase Your Facilitation Skills
Prepare to demonstrate your facilitation skills during the interview. Think of a time when you turned ambiguity into clear, actionable steps. Practising how you would explain complex ideas simply can help you stand out as a candidate who can communicate effectively with diverse teams.
✨Be Ready to Discuss Metrics
Since success in this role is measured by the artefacts you produce, come prepared with examples of how you've defined and tracked metrics in previous roles. Discussing your analytical capabilities will highlight your ability to support measure definitions and pack inputs effectively.
✨Emphasise Collaboration
BDO values collaboration, so be sure to share experiences where you've worked closely with others to achieve a common goal. Highlight how you’ve built relationships and networks in past roles, as this will resonate well with their people-centred culture.
