Partner Matters HR Operations Manager in London

We are BDO, an accountancy and business advisory firm providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with ambitious, entrepreneurially‐spirited and high‐growth businesses that fuel the economy and directly advise the owners and management teams that lead them.

The Partner Office team is responsible for partner HR and partner planning matters and supports the Executive Board with ad‐hoc projects.

The Partner HR Operations Manager is responsible for managing HR services for a large group of partners, focusing on key lifecycle events as well as other firm‐wide partner processes. This role involves ensuring smooth operations, maintaining data accuracy, and fostering effective communication with senior stakeholders across the firm.

You will also be responsible for:

• Operational Management
  • Oversee the partner HR services function for circa 550 partners, including lifecycle events such as partner joiners and retirements.
  • Ensure the effective management of firm‐wide partner processes, such as performance management, with a focus on accuracy and timeliness.
  • Maintain accountability for data integrity and the quality of Partner Office systems.
• Stakeholder Engagement
  • Establish and maintain relationships with key stakeholders, including HR, finance, and other business units.
  • Act as a liaison between the Partner Office and other departments to ensure seamless communication and collaboration.
• Process Improvement
  • Identify opportunities for process improvement and operational efficiency, leveraging technology and best practices.
  • Support change management efforts to implement new processes and systems within the Partner Office.
• Team Support
  • Assist in the development of the Partner Office team, fostering a culture of continuous learning and professional growth.
  • Provide regular feedback and support to team members.
• Decision Making
  • Make informed decisions to resolve issues and queries, ensuring practical outcomes.
  • Deputise for the Head of Partner Office as required, demonstrating leadership and decision‐making capabilities.

You will ideally have (but not essential):

• Education to degree level.
• Experience working in HR at manager grade, ideally within a professional services environment, with a proven track record of service delivery.
• Knowledge of HR systems, preferably Workday, and legal matters related to HR is desirable but not essential.
• Strong communication and interpersonal skills, with the ability to engage effectively with senior stakeholders.
• Problem‐solving skills and the ability to manage unexpected challenges.
• Ability to work collaboratively within a team environment.
• Commitment to personal and professional development, with a focus on continuous improvement.

At BDO, we are committed to agile working, offering every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. We will help you achieve your personal goals and career ambitions, providing clarity and structure around career development.

Mutual support and respect is one of BDO's core values, and we are proud of our distinctive, people‐centred culture. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another.

We know that collaboration is key to creating value for the companies we work with and satisfying experiences for our colleagues, which is why we have invested in state‐of‐the‐art collaboration spaces in our offices. At BDO, you will always have access to the people and resources you need to do your best work.

We are looking forward to the future at BDO, helping entrepreneurial businesses to succeed and fuelling the UK economy. Our success is powered by our people, which is why we are always finding new ways to invest in you.