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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage user service requests with a smile.
- Company: Join a leading accountancy firm in Liverpool known for its supportive culture.
- Benefits: Enjoy career development opportunities and a collaborative work environment.
- Why this job: Make a difference by delivering exceptional customer service in tech support.
- Qualifications: Strong technical skills and a passion for helping others.
- Other info: Thriving workplace with opportunities to grow your career.
The predicted salary is between 30000 - 42000 £ per year.
A leading accountancy and business advisory firm in Liverpool is seeking an IT Support professional to provide technical assistance and user administration for end-user service requests. The role involves managing incidents, ensuring adherence to service levels, and providing exceptional customer service.
The ideal candidate should possess strong technical support skills, a customer-oriented mindset, and be adept at managing pressures and deadlines. BDO supports staff with career development and promotes a collaborative work environment.
IT Second-Line Support Analyst — White-Glove IT Help in Liverpool employer: BDO UK LLP
Contact Detail:
BDO UK LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Second-Line Support Analyst — White-Glove IT Help in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our problem-solving skills and customer service approach, as these are key in the role.
✨Tip Number 3
Showcase your technical skills! During interviews, we can discuss specific tools and technologies we've used in past roles. This will demonstrate our hands-on experience and readiness for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find elsewhere.
We think you need these skills to ace IT Second-Line Support Analyst — White-Glove IT Help in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support skills and customer service experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Second-Line Support Analyst role. We love seeing enthusiasm and a genuine interest in helping others, so let that passion come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and provide exceptional support under pressure, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at BDO UK LLP
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills relevant to IT support. Familiarise yourself with common issues and solutions, as well as the tools and software that BDO uses. Being able to demonstrate your knowledge during the interview will show them you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples of how you've successfully handled user requests in the past. Think about times when you went above and beyond to help someone out, and be ready to share those stories.
✨Practice Incident Management Scenarios
Get comfortable discussing how you would manage incidents and ensure adherence to service levels. You might be asked to walk through a hypothetical situation, so practice articulating your thought process clearly and confidently.
✨Emphasise Team Collaboration
BDO values a collaborative work environment, so be prepared to talk about your experience working in teams. Highlight how you’ve contributed to team success and how you handle pressure and deadlines while supporting your colleagues.
