At a Glance
- Tasks: Lead the integration of automated QA solutions and optimise quality assurance processes.
- Company: Dynamic insurance firm focused on innovation and operational excellence.
- Benefits: Competitive day rate, remote work flexibility, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for travel to London.
- Why this job: Make a real impact by enhancing customer interactions through cutting-edge QA technology.
- Qualifications: Experience in automated QA solutions and strong framework design skills.
The predicted salary is between 49500 - 60500 £ per year.
QA Framework Implementation Lead – Remote – with some travel to London
If the following job requirements and experience match your skills, please ensure you apply promptly.
Job description
We are recruiting for a QA Framework Implementation Lead to join our client, an Insurance firm, in their QA team.
This contract opportunity, offering an excellent day rate.
About the role:
Our client has recently implemented an automated Quality Assurance solution that reviews customer interactions, generates scorecards, and delivers automated call assessments and performance scoring.
Quality Assurance teams currently validate the outputs and use the insights to support operational improvement activities.
The technology is now live, and the client is seeking an experienced consultant to support the successful embedding of the solution across the business.
This role will focus on integrating the new capabilities into existing operating models, establishing a robust QA framework, and ensuring the appropriate governance, controls, and reporting mechanisms are in place for long-term success.
Key responsibilities include;
Lead the embedding of an automated QA and quality monitoring solution into business-as-usual operations.
Design and implement a comprehensive QA and quality control framework aligned with organisational objectives and regulatory requirements.
Review and optimise existing quality assurance processes, ensuring effective integration with the new automated solution.
Establish governance structures, controls, reporting frameworks, and operating procedures to support sustainable delivery.
Provide subject matter expertise and challenge framework design decisions, offering practical recommendations based on industry best practice.
Drive stakeholder engagement across operational, change, and leadership teams to secure buy-in and adoption of new ways of working.
Identify, document, manage, and mitigate programme risks and issues through structured governance processes.
Develop reporting and performance measures to monitor solution effectiveness, quality outcomes, and operational improvements.
Support QA teams in validating automated assessments and leveraging insights to enhance customer outcomes.
About you
Proven experience embedding automated QA, quality monitoring, complaints management, or related assurance solutions within operational environments. xgikmsk
Strong background in designing, implementing, and assuring QA and quality control frameworks.
Experience establishing governance structures, co...
QA Framework Implementation Lead employer: BDO LLP
As a leading insurance company, we pride ourselves on fostering a dynamic and inclusive work environment that prioritises employee growth and development. With a focus on collaboration and innovation, our London and Manchester offices offer a unique opportunity to engage in meaningful work while enjoying the flexibility of mainly remote arrangements. Join us to be part of a team that values your contributions and supports your career aspirations in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land QA Framework Implementation Lead
✨Tap into Local Agencies
For temporary roles like the one at BDO LLP, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so BDO LLP knows you can adapt quickly to their needs!
We think you need these skills to ace QA Framework Implementation Lead
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch BDO LLP's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at BDO LLP
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at BDO LLP. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
