At a Glance
- Tasks: Lead transformative GBS/BPO programs across various business functions.
- Company: Join a dynamic technology company driving innovation.
- Benefits: Competitive day rate, potential for permanent role, and travel opportunities.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact by leading large-scale transformation initiatives.
- Qualifications: Experience in program management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 € per year.
We are recruiting for a GBS & BPO Programme Manager to join our client, a Technology company. This permanent opportunity is offering an excellent day rate, employed via an Umbrella company.
About the role:
We are seeking an experienced Program Lead to drive end-to-end Global Business Services (GBS) / Business Process Outsourcing (BPO) programs across multiple business functions. This role will be responsible for leading large-scale transformation initiatives, ensuring alignment with business priorities, and delivering operational excellence through strong governance, stakeholder engagement, and program execution.
Key responsibilities include:
- Lead and deliver end-to-end GBS/BPO programs across functions such as Finance, Procurement, and others
- Establish and maintain robust program governance, including reporting frameworks and stakeholder updates
- Manage risks, issues, and dependencies across the full program lifecycle, ensuring timely mitigation and resolution
- Oversee knowledge transfer and migration activities as part of transition and transformation initiatives
- Engage and influence senior stakeholders (e.g., Finance Leadership Team, Functional Leads) to ensure alignment and buy-in
- Align GBS/BPO service delivery with strategic business priorities and transformation objectives
- Handle program escalations, ensuring effective resolution within agreed timelines
- Drive clear and consistent communication across internal teams, external partners, and vendors
- Ensure delivery excellence while maintaining focus on continuous improvement and value realisation
About you:
- Proven experience in program and project management, delivering complex, cross-functional initiatives
- Deep understanding of GBS/shared services and BPO operating models
- Strong vendor management capabilities with solid commercial acumen
- Excellent stakeholder management and executive communication skills
- Demonstrated ability in problem-solving and decision-making in complex environments
- Data-driven mindset with strong analytical and reporting skills
- Experience in change management and transformation leadership
- Familiarity with transition, migration, or knowledge transfer programs
- Ability to operate effectively in a fast-paced, global environment
Additional Information:
- Location: London, with some travel to Slough
- Duration: 12 months with options for permanent
Are you ready to join the team? Click on the link to apply.
GBS & BPO Programme Manager in London employer: BDO LLP
Join a leading Technology company in London as a GBS & BPO Programme Manager, where you will be part of a dynamic and innovative work culture that prioritises employee growth and development. With a focus on operational excellence and transformation initiatives, this role offers competitive remuneration and the opportunity to engage with senior stakeholders, ensuring your contributions are recognised and valued. Enjoy the unique advantage of working in a vibrant city known for its diverse opportunities and professional networking potential.
StudySmarter Expert Advice🤫
We think this is how you could land GBS & BPO Programme Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a GBS & BPO Programme Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their GBS and BPO strategies, and think about how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led complex programmes and managed stakeholders in the past. This will demonstrate your expertise and give interviewers confidence in your abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace GBS & BPO Programme Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the GBS & BPO Programme Manager role. Highlight your experience in program management and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing complex initiatives and engaging stakeholders. Let us know why you’re excited about this opportunity!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics and data to demonstrate how you’ve delivered value in previous roles. We love seeing results-driven candidates!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy—just click the link and get started!
How to prepare for a job interview at BDO LLP
✨Know Your GBS & BPO Inside Out
Before the interview, make sure you thoroughly understand Global Business Services and Business Process Outsourcing. Familiarise yourself with the latest trends and challenges in these areas, as well as how they relate to the specific functions mentioned in the job description, like Finance and Procurement.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that highlight your experience in engaging and influencing senior stakeholders. Think about times when you've successfully aligned teams or managed expectations, and be ready to discuss these scenarios in detail during the interview.
✨Demonstrate Your Problem-Solving Prowess
Be ready to tackle hypothetical scenarios related to risk management and issue resolution. The interviewer may ask how you would handle specific challenges in a GBS/BPO context, so think through your approach to problem-solving and decision-making in complex environments.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Use concise language and structure your responses logically. This will not only help you convey your ideas effectively but also demonstrate your ability to drive clear communication across teams.
