At a Glance
- Tasks: Produce high-quality reports and insights to drive customer-focused decision-making.
- Company: Join a dynamic team dedicated to enhancing customer outcomes.
- Benefits: Fully remote work, flexible hours, and valuable experience in stakeholder management.
- Other info: Perfect for those looking to grow their career in a supportive environment.
- Why this job: Make a real impact by shaping customer strategies and engaging with senior leaders.
- Qualifications: Strong analytical skills and experience in reporting and stakeholder engagement.
The predicted salary is between 28350 - 34650 £ per year.
We are seeking an experienced Customer Outcome Manager to support a key customer-focused programme on a 3-month contract basis. This role will be responsible for producing high-quality board and committee papers, customer duty reporting, board reporting, and customer insight stories that drive informed decision-making. The successful candidate will be a strong analyst with excellent stakeholder management skills, capable of engaging with senior stakeholders across the business. You will analyse customer and operational data, identify trends and insights, and translate findings into clear, actionable reports and recommendations.
Key Requirements:
- Experience producing board, committee papers, and regulatory reporting
- Strong understanding of Customer Duty and customer outcomes
- Excellent data analysis and trend identification skills
- Ability to create compelling customer stories and management information
- Strong stakeholder engagement and communication skills
- Previous experience operating at Manager level
This is an excellent opportunity for a commercially minded professional who can combine analytical expertise with strong reporting and stakeholder management capabilities.
Customer Outcome Manager in London employer: BDO LLP
As a leading insurance company, we pride ourselves on fostering a dynamic and inclusive work environment that prioritises employee growth and development. With a focus on collaboration and innovation, our London and Manchester offices offer a unique opportunity to engage in meaningful work while enjoying the flexibility of mainly remote arrangements. Join us to be part of a team that values your contributions and supports your career aspirations in a thriving industry.
