Customer Service Advisor/ Financial Services Worcester 5 days onsite Job description We are recruiting for a Customer Service Advisor/ Financial Services to join our client, in their Insurance team. This is an 8 weeks contract opportunity, offering an excellent day rate of 190, employed via an Umbrella company. About the role: You ll be the voice for customers who need impound cover. That means taking inbound calls, web chats and emails from people who have found us online, understanding their situation, and getting them the right policy so they can collect their car usually the same day. Our customers already need what we offer; your job is to make the process easy, answer questions honestly, handle the documents and payment accurately, and follow up on quotes that haven t converted. You ll also deal with post-sale queries: policy documents, amendments, proof of insurance for the compound, cancellations and the occasional complaint. Key responsibilities include; Explaining policy terms, exclusions and pricing in plain English so customers can make an informed decision Collecting and checking customer information and documents (licence, V5C, proof of address, seizure notice) accurately and in line with insurer requirements Processing payments and issuing policy documents promptly Following up outstanding quotes and abandoned online applications Dealing with mid-term adjustments, ca...
Customer Service Advisor/ Financial Services
