Operations PMO Programme Manager in City of Westminster

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

The Operations PMO was created in June 2021 and is responsible for maximising BDO's change investment; helping deliver Change in the most effective and efficient way; track, record and report on expectation, help build change delivery capability across the firm; and bring in teams to help the firm deliver. The Operations PMO purpose is "Delivering Strategic Value at Pace". We enable BDO to make the most of its change investment, enhancing firm-wide change competence and efficiently and effectively delivering value-added change.

We’ll help you succeed. Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

Role Purpose:

• Work with key stakeholders to shape, develop and progress programmes of work to deliver the desired outcome.
• Plan and design ‘outcome focused’ programmes from disparate content and stakeholders that enable key projects/workstreams to be initiated and actively managed.
• The day to day management of key programmes through active risk and issue management, pro-active stakeholder management and engagement.
• Monitoring progress against agreed parameters, identifying key risks, resolving issues and initiating timely corrective action.
• Delivery of key activities and key documentation associated with programme delivery in a professional services setting.
• Enabling programme sponsors to focus on setting direction, providing SME input, building advocacy and removing blockers.
• Operating within and assist in maturing the Change Minimum Standards.

Key Responsibilities:

• Understanding the inflight and upcoming changes in key business area(s).
• Day to day management of the programme(s).
• Being the voice of business into the programme(s).
• Define the programme's governance framework (including following into portfolio governance).
• Ensuring underlying projects/workstreams are coordinated.
• Resolving risks and issues.
• Supporting individuals on the programme.
• Ensuring programme integrity and coherence, joining people together to resolve queries or obstacles.
• Monitoring programme's budget, monitoring expenditure etc.
• Help appoint additional staff into the programme and underlying projects/activities.
• Liaison with design authority/architecture teams/other IT teams/risk/dependent projects and product teams/suppliers.
• Ensuring outputs meet requirements within time, quality, cost constraints (and timely escalation of risks if not).
• Regular reporting to your sponsor and other governance forums.
• Effective stakeholder engagement (in liaison with sponsors).

You’ll be someone with:

• Excellent senior stakeholder management and engagement skills.
• Experience of leading large scale or complex programmes.
• Experience of Project and Programme Planning (incl. dependency and capacity management).
• Extensive experience of change delivery approaches (e.g. Waterfall, Agile).
• Experience of developing and embedding ‘right-sized’ change delivery and governance (aligned to portfolio governance) to suit the project and stakeholder needs.
• Strong collaboration skills.
• Attention to detail, pragmatic – keep bigger picture in mind.
• A proactive approach - use own initiative to achieve timely successful outcomes.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together. Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future. At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.