Automation Business Analyst: Drive AI-Driven Process Innovation in City of Westminster

We’re BDO, an accountancy and business advisory firm providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy and directly advise the owners and management teams that lead them.

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, explore and implement new ideas helping us to change the future of accounting, tax and business consulting. They maintain the tech that keeps us advancing by testing and adopting the future of financial technical solutions.

In this busy and rewarding role you’ll also:

• Work closely with business process owners and SMEs to identify potential automation opportunities.
• Analyse, understand, and document the business processes in detail where required and communicate effectively with business counterparts and stakeholders.
• Be an evangelist for automation and help communicate the benefits of automation across the business.
• Work closely with our Automation Architects, Developers, Support Engineers, and business SMEs to identify high-quality automation opportunities and provide support throughout the SDLC.
• Aid the business in producing a business case to support an automated solution.
• Work closely with the Automation Development team to ensure that processes are developed to the highest possible quality level.
• Drive process assessments for robotics process automation opportunities, including preparing documentation of solutions and coding.
• Be an active member of our Automation Centre of Excellence and help identify ways to continuously improve our methods of operation and enhance the quality of our deliveries.

You’ll be someone with:

• Demonstrable experience as a Business Analyst delivering IT solutions.
• Strong organisational skills with the ability to handle multiple high-priority projects.
• Proven ability to independently overcome obstacles and resolve complex problems.
• Ability to identify and remove waste from processes prior to automation.
• Proven Customer Service experience and good communication skills, including the ability to present technical details to non-technical stakeholders.
• Proven experience in creating and refining User Stories and Acceptance Criteria to support effective solution delivery in an Agile environment.
• Mapping and documenting processes in accordance with Business Process Model and Notation (BPMN) standards.
• Experience in various techniques to elicit business requirements.
• Good written skills and the ability to produce clear and concise documentation.

It will be very useful if you have some or all the following skills and experience:

• Proven experience of delivering complex automation projects.
• Knowledge of automation & AI technology such as UiPath, Power Platform, Logic Apps, Templafy or similar.
• Understanding of Agentic AI and how it can be used in automation scenarios.
• Experience creating process definition documents.

We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences.

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise.