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- Tasks: Lead a team, manage payroll processes, and ensure client satisfaction.
- Company: Dynamic payroll service provider focused on client excellence.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Opportunity to develop your career in a fast-paced, collaborative setting.
- Why this job: Join us to make an impact in payroll management and client relations.
- Qualifications: 5+ years in payroll, leadership experience, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Lead and manage a team of professional staff.
- Provide excellent client service and ensure deliverables timelines are met.
- Responsible for billings, fee negotiations and recovery for each client engagement.
- Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
- Review current process flow for improvements and assist in the implementation of recommendations.
- Build strategic client relationships with existing/potential clients to generate a pipeline of leads.
- Drive business development and new business growth.
- Ensure compliance to SOPs and regulatory updates.
- Execute client service excellence at all times.
- Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
- Coach team members to set standard client communication protocol, e.g., all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
- Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore.
Requirements
- Business Degree or diploma.
- Minimum 5 years of payroll experience in a service provider environment is required.
- Experienced in leading and managing at least 3 – 5 team members.
- Preferably with Prosoft and/or other payroll software experience.
- Strong spreadsheet skills (Excel) and good knowledge of Word.
- Ability to work independently and as a team.
- Strong problem-solving skills.
- Strong written and verbal communication skills.
- Excellent organizational skills.
- Client service oriented and able to interact with clients at ease.
- Able to work in harmony with co-workers.
- Drive for results.
- Determination and persistence.
Payroll Assistant Manager / Manager in London employer: BDO BUSINESS SERVICES & OUTSOURCING PTE. LTD.
Contact Detail:
BDO BUSINESS SERVICES & OUTSOURCING PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Assistant Manager / Manager in London
✨Tip Number 1
Networking is key! Get out there and connect with professionals in the payroll industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. We can help you find opportunities through our website, so keep an eye out!
✨Tip Number 2
Prepare for interviews by practising common questions related to payroll management. Think about your past experiences and how they relate to the job description. We suggest doing mock interviews with friends or using resources from our platform to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight times when you’ve successfully managed a team or improved processes. We believe that demonstrating your ability to drive results will set you apart from other candidates.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. We recommend using our templates to craft a professional yet personal message that keeps you top of mind for the hiring team.
We think you need these skills to ace Payroll Assistant Manager / Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your payroll experience and any leadership roles you've had, as we want to see how you can lead our team!
Showcase Your Client Service Skills: Since client service is key for us, include examples of how you've provided excellent service in previous roles. This will help us understand how you can build strategic relationships with our clients.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to read through your achievements and qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at BDO BUSINESS SERVICES & OUTSOURCING PTE. LTD.
✨Know Your Numbers
As a Payroll Assistant Manager, you'll need to demonstrate your expertise in payroll processes. Brush up on key metrics and figures related to payroll management, compliance, and client service. Be ready to discuss how you've improved processes or handled complex payroll issues in the past.
✨Showcase Leadership Skills
Since this role involves managing a team, it's crucial to highlight your leadership experience. Prepare examples of how you've coached team members, set communication protocols, and driven results. Think about specific situations where you successfully led a team through challenges.
✨Client-Centric Mindset
This position requires excellent client service skills. Be prepared to share stories that illustrate your ability to build strategic relationships with clients. Discuss how you've ensured deliverables are met and how you've handled client feedback or complaints effectively.
✨Demonstrate Problem-Solving Abilities
Employers want to see your problem-solving skills in action. Prepare to discuss a challenging situation you faced in payroll management and how you resolved it. Highlight your analytical skills and your ability to implement process improvements that benefited your team and clients.