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- Tasks: Support customers and sales through order management, product inquiries, and assisting the sales team.
- Company: BDI is a leading global supplier of industrial products, committed to customer service and technical expertise.
- Benefits: Enjoy competitive pay, health benefits, tuition reimbursement, and a dynamic work environment.
- Why this job: Join a fast-growing company where your contributions directly impact success and customer satisfaction.
- Qualifications: High School Diploma required; 1+ years in customer service preferred; strong communication and computer skills needed.
- Other info: Opportunity for growth in an entrepreneurial setting with a focus on teamwork and individual success.
The predicted salary is between 21600 - 36000 £ per year.
Bearing Distributors Inc. (BDI) is the leading and fastest growing privately held global supplier of industrial products and services to companies throughout the world. Our commitment to customer service and technical expertise have been the trademark of our success and global expansion. BDI’s Brand is Success Made Easier. This is our promise to our Customers, our Team Members, our Suppliers, and our Shareholders. Everything we do focuses on delivering Success to each group.
BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and everchanging entrepreneurial environment.
Job Definition: The Customer Support Specialist is responsible for customer and sales support through various duties, including but not limited to entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.
Responsibilities:
- Answer emails and telephone calls from customers and assist them in their needs, such as identifying and interchanging product.
- Enter and maintain sales orders and expedite previous sales orders.
- Accurately quote product to the customer.
- Purchase product directly from the manufacturer.
- Assist and support the outside sales staff, including customer follow-up.
- Identify and document cost savings.
- Capture over-the-counter sales with walk in customers.
- May perform occasional duties in the warehouse, such as shipping and receiving.
- Responsible for other duties as they are assigned.
Qualifications:
- High School Diploma or GED required.
- 1+ years in a customer service or sales environment preferred.
- Strong Microsoft Outlook and general computer skills.
- Great communication and telephone skills.
- Exceptional math skills.
- Ability to work independently and in a team environment.
- Must be able to lift 50 pounds of product.
- Ability to multitask and prioritize tasks.
Preferred Qualifications: Basic product knowledge of bearings and power transmission products, with emphasis placed on mechanical aptitude. BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.
Contact Detail:
BDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with BDI's product range, especially bearings and power transmission products. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role involves answering calls and assisting customers, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences where you've successfully managed multiple responsibilities. This is crucial for a Customer Support Specialist role.
✨Tip Number 4
Network with current or former BDI employees on platforms like LinkedIn. They can provide insights into the company culture and may even refer you, increasing your chances of landing an interview.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise any specific skills mentioned in the job description, such as communication and multitasking abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support. Mention how your previous experiences align with BDI's commitment to customer service and technical expertise.
Highlight Technical Skills: Since the role requires strong Microsoft Outlook and general computer skills, be sure to mention your proficiency with these tools. If you have experience with any specific software related to sales or customer support, include that too.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at BDI
✨Know the Company
Before your interview, take some time to research Bearing Distributors Inc. (BDI). Understand their commitment to customer service and technical expertise, as well as their brand promise of 'Success Made Easier'. This knowledge will help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Support Specialist, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might even want to practice answering common customer service scenarios to showcase your problem-solving abilities.
✨Highlight Relevant Experience
If you have previous experience in customer service or sales, make sure to highlight it during the interview. Discuss specific situations where you successfully assisted customers or resolved issues, as this will show your capability to handle the responsibilities of the role.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or specific responsibilities of the Customer Support Specialist role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
