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For Companies At a Glance
- Tasks: Ensure safe, sustainable homes and improve living conditions for residents.
- Company: Join a forward-thinking organisation dedicated to customer satisfaction and community improvement.
- Benefits: Enjoy 32 days annual leave, holiday purchase schemes, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career in the construction industry.
- Qualifications: 5 years experience in construction and excellent communication skills required.
- Other info: Dynamic team culture with opportunities for professional growth and wellbeing initiatives.
The predicted salary is between 36000 - 60000 £ per year.
This position is central to maintaining safe, sustainable homes and improving the living conditions of residents in line with the organisation’s values and objectives. By combining technical expertise with a strong customer focus, the role ensures that every solution is practical, cost‑effective and compliant with regulatory requirements.
Key Responsibilities
- Ensure excellent customer satisfaction is achieved at all times by maintaining timely and informative communication with customers.
- Take full responsibility for all referred larger repairs: Diagnose and schedule repairs both internally and externally, providing technical guidance where required.
- Work closely with Customer Liaison officers to undertake pre‑ and post‑quality inspections of all works, ensuring customer handover and sign‑off.
- Collaborate with other BDHT teams to effectively deliver larger repairs and damp and condensation works.
- Liaise with Building Surveyors and asset management regarding element and component replacements.
- Update the housing management system with timely and accurate information regarding repair delivery and customer communication.
About you
- Minimum of 5 years experience within the construction industry, preferably from a recognised trade background.
- An excellent communicator who regards customer satisfaction as their highest priority.
- Proficient in the use of basic IT systems.
- Experience working within the Residential Social Landlord sector (desirable).
- HNC/HND minimum in Building Construction or a similar recognised qualification (desirable).
Benefits
- 32 days annual leave plus bank holidays.
- Holiday purchase scheme – buy up to an additional 5 days holiday per year.
- Holiday buy‑back scheme – BDHT will buy up to 10 days holiday back from staff.
- Team budget every year to enjoy an afternoon out as a team.
- Electric vehicle leasing scheme through Octopus Energy.
- Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS).
- Life insurance available to members of the pension scheme.
- Employee Assistance Programme.
- Mental Health First Aiders.
- Healthcare Cash Back Scheme – Healthshield.
- Retail discounts scheme.
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years thereafter).
- Reimbursement for professional subscription fees.
- Corporate Sponsorship opportunities.
- Reimbursement for HRT pre‑paid certificates.
- Reimbursement for annual flu jab.
- Free parking and refreshments.
- Monthly staff compliments raffle.
- Wellbeing calendar of events throughout the year.
Employment Details
- Employment Type: Full‑Time.
- Experience Required: Minimum of 5 years.
- Vacancies: 1.
- BDHT reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Larger Works Officer in Bromsgrove employer: BDHT / Bromsgrove District Housing Trust
Contact Detail:
BDHT / Bromsgrove District Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Larger Works Officer in Bromsgrove
✨Tip Number 1
Get to know the company! Research BDHT and its values so you can show how your experience aligns with their mission during the interview. This will help you stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your communication skills! Since customer satisfaction is key, be ready to discuss how you've handled customer interactions in the past. Use specific examples to demonstrate your problem-solving abilities and technical expertise.
✨Tip Number 3
Prepare for those in-person interviews! Think about the questions you might be asked regarding larger repairs and your experience in the construction industry. Mock interviews with friends or family can really help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at BDHT and contributing to their goals.
We think you need these skills to ace Larger Works Officer in Bromsgrove
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in the construction industry. We want to see how your skills align with the role of Larger Works Officer, so don’t hold back on showcasing your relevant expertise!
Show Off Your Communication Skills: Since customer satisfaction is key for us, emphasise your communication abilities in your written application. Share examples of how you've maintained excellent customer relationships in past roles – it’ll make you stand out!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your qualifications and experiences are easy to understand. This will help us see your fit for the role quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at BDHT / Bromsgrove District Housing Trust
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to larger repairs and construction. Be ready to discuss specific examples from your past experience that demonstrate your expertise and problem-solving skills.
✨Customer Focus is Key
Since this role emphasises customer satisfaction, prepare to share how you've successfully communicated with customers in the past. Think of instances where you went above and beyond to ensure a positive experience for them.
✨Collaboration Matters
This position requires working closely with various teams. Be prepared to talk about your experience collaborating with others, especially in a construction or housing context. Highlight any successful projects where teamwork was essential.
✨Stay Organised
With responsibilities like scheduling repairs and updating systems, organisation is crucial. Bring examples of how you've managed multiple tasks effectively in previous roles, and be ready to discuss your approach to keeping everything on track.