Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help prevent homelessness and provide essential housing advice to diverse customers.
- Company: Join a dedicated team within Bromsgrove District Council's Housing Options service.
- Benefits: Enjoy 32 days annual leave, flexible working hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in customer service and understanding of housing issues is essential.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 36000 - 60000 £ per year.
We have an opportunity for a Housing Options Officer to become part of a unique and important customer facing team within our Housing Options service.
The Role
As part of delivering the homeless contract on behalf of Bromsgrove District Council you will be required to help prevent homelessness and will provide a comprehensive housing advice and homelessness service to our customers including the assessment of need and subsequent allocation. The Housing Options service is an ever changing service that evolves to the needs of the customers and the business so you will need to have an open minded approach and a can do, energetic attitude. Our customers are diverse and can be vulnerable, the role can be very challenging so you will need to have a flexible, caring, understanding and positive approach.
About You
To be successful, you will need to have experience of working within a customer based environment that acknowledges and understands vulnerabilities. With experience of working in social housing customer facing teams, preferably within a housing options environment, you will have the ability to adapt your communication style to suit individual needs. An understanding of Homeless legislation to include investigating homeless applications, along with knowledge/experience of welfare benefits would be preferable. The jobholder is required to hold a current valid driving licence and access to an appropriately insured vehicle. This post requires that the job holder is subject to a DBS check at an Enhanced level.
What we can offer in return: 32 days annual leave plus
Housing Options Officer in Bromsgrove employer: BDHT / Bromsgrove District Housing Trust
Contact Detail:
BDHT / Bromsgrove District Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Officer in Bromsgrove
✨Tip Number 1
Get to know the company and its values before your interview. Research Bromsgrove District Council and their Housing Options service so you can show how your experience aligns with their mission. This will help us stand out as a candidate who truly understands the role.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer service and handling vulnerable individuals. We want to ensure you can demonstrate your caring and flexible approach effectively during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and helps us gauge if the position is the right fit for you. Think about what you want to know about the team dynamics or challenges they face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have additional resources and tips available there to help you succeed in your job search.
We think you need these skills to ace Housing Options Officer in Bromsgrove
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer-facing roles, especially in housing options. We want to see how your skills align with the needs of our diverse customers.
Showcase Your Understanding: Demonstrate your knowledge of homelessness legislation and welfare benefits in your application. This will show us that you’re not just a good fit for the role, but that you also understand the challenges our customers face.
Be Personable: Since this role is all about helping people, let your personality shine through in your written application. We appreciate a caring and positive approach, so don’t be afraid to express your passion for supporting vulnerable individuals.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as a Housing Options Officer!
How to prepare for a job interview at BDHT / Bromsgrove District Housing Trust
✨Know Your Stuff
Make sure you brush up on homelessness legislation and welfare benefits. Familiarise yourself with the key issues facing vulnerable customers in housing situations. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Your Empathy
Since this role involves working with diverse and vulnerable individuals, be prepared to demonstrate your understanding and compassion during the interview. Share examples from your past experiences where you've successfully supported customers in challenging situations.
✨Adaptability is Key
The Housing Options service is ever-changing, so highlight your ability to adapt to new challenges. Think of specific instances where you've had to change your approach or communication style to meet the needs of different customers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics and the challenges they face. This shows that you're not just interested in the job, but also in how you can contribute positively to the team and the community.