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- Tasks: Lead and grow AIB's retail broking division in personal and commercial vehicle insurance.
- Company: Join AIB, a dynamic part of BDH Group focused on innovation and growth.
- Benefits: Enjoy 25 days holiday, flexible benefits, and opportunities for career progression.
- Why this job: Shape the future of a high-performing team and drive impactful change.
- Qualifications: Proven leadership in retail broking and experience in personal/commercial insurance.
- Other info: Collaborative environment with strong focus on client satisfaction and integrity.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a commercially driven Head of Retail Broking to lead AIB (Airsports Insurance Bureau), in Eastleigh, overseeing a portfolio across personal lines (home and motor) and commercial vehicle insurance. This role offers a unique opportunity to take ownership of a high-performing retail broking division, drive volume growth within specialist markets, and play a critical role in shaping the future of the business following recent acquisition.
The Opportunity AIB joined BDH Group in 2024 and represents a significant proportion of overall premium. With a strong foundation already in place, this role is focused on taking the business to the next level—driving growth, modernising operations, and identifying new opportunities across personal lines and commercial vehicle products. You will report into our commercial director and work closely with senior stakeholders across BDH Group to deliver performance, complete key integration activity, and position the business for long-term success.
Key Responsibilities
- Drive Growth & Performance
- Lead the retail broking division to deliver new business growth across personal lines (home and motor) and commercial vehicle insurance.
- Maintain and improve performance across an established book while identifying new revenue opportunities, particularly within niche segments.
- Lead & Develop the Operation
- Oversee a multi-team structure including New Business, Renewals, Servicing, High Net Worth and Migration.
- Create a high-performance culture across a 40+ seat contact centre environment.
- Ensure strong delivery within an advised sales model across all product lines.
- Integration & Modernisation
- Lead the continued migration of Academy personal lines business into AIB.
- Identify opportunities to modernise processes, reducing manual activity and improving efficiency.
- Work across systems including CDL (with legacy OpenGI exposure beneficial).
- Strengthen and expand AIB’s position within specialist markets, including imported, kit and classic vehicles.
- Drive growth across both standard and niche personal lines, as well as commercial vehicle offerings.
- Stakeholder & Group Collaboration
- Work closely with Group functions including Finance, Compliance and Marketing.
- Identify and develop partnerships to support lead generation across personal and commercial lines.
- Contribute to wider Group initiatives including acquisitions and new ventures.
- Take ownership of performance metrics, book growth and profitability across all product lines.
- Deliver against agreed targets with a strong focus on sustainable growth.
What We’re Looking For
- Proven leadership experience within retail broking (insurance).
- Strong experience across personal lines and/or commercial vehicle insurance.
- Exposure to niche personal lines markets (e.g. specialist motor).
- Background in advised sales environments (essential).
- Commercially focused with a track record of delivering growth.
- Experience leading operational teams within a contact centre environment.
- Ability to drive change, modernisation and process improvement.
- Strong stakeholder management skills across multiple business functions.
Why Join Us
- AIB represents a significant proportion of Group premium, making this a high-impact leadership role.
- Backed by significant investment, the business is focused on growth, acquisition and long-term value creation.
- Opportunity to shape and modernise a key division across personal and commercial lines.
- Progression potential into wider Group roles (e.g. SME, Corporate leadership).
- Exposure to acquisitions, partnerships and future MGA opportunities.
Our Values
Our values guide everything we do:
- Leadership: Inspires and motivates teams to achieve excellence.
- Client Focus: Puts the client at the heart of decision‑making.
- Integrity: Acts with honesty and professionalism.
- Innovation: Seeks new ways to improve and grow.
- Collaboration: Works effectively across teams and functions.
- Resilience: Maintains performance under pressure.
Our values sit at the heart of everything we do. If these resonate, this could be the role for you.
Benefits Offered
- 25 days’ holiday plus bank holidays, with the option to purchase additional days.
- Additional holiday based on length of service.
- Access to our Flex portal for benefits management.
Head of Retail Broking (AIB) in Eastleigh employer: BDH Group
Contact Detail:
BDH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Broking (AIB) in Eastleigh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching AIB and BDH Group thoroughly. Understand their values, recent acquisitions, and market position. This will help you tailor your responses and show that you’re genuinely interested in driving growth and modernising operations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership experience and commercial focus can contribute to AIB’s goals. Highlight specific examples of how you've driven growth in retail broking before—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge of leading the retail broking division.
We think you need these skills to ace Head of Retail Broking (AIB) in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Retail Broking role. Highlight your leadership experience in retail broking and any specific achievements in personal lines or commercial vehicle insurance. We want to see how you can drive growth and performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for AIB. Mention your experience with niche markets and how you plan to modernise operations. Let us know how you can contribute to our growth story!
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to work with various stakeholders. We’re looking for someone who can collaborate effectively across teams. Share examples of how you've successfully managed relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at BDH Group
✨Know Your Numbers
As a Head of Retail Broking, you'll need to demonstrate your understanding of key performance metrics. Brush up on your knowledge of growth figures, market trends, and how you've driven performance in previous roles. Be ready to discuss specific examples where you've successfully increased revenue or improved efficiency.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about how you can convey your management style during the interview. Prepare anecdotes that highlight your experience in leading teams, fostering a high-performance culture, and driving change within a contact centre environment. Make sure to emphasise your ability to inspire and motivate others.
✨Understand the Market Landscape
Familiarise yourself with the current trends in personal lines and commercial vehicle insurance, especially within niche markets. Be prepared to discuss how you would position AIB in these segments and identify new opportunities for growth. Showing that you’re well-informed will impress the interviewers.
✨Prepare for Stakeholder Questions
Since collaboration with various stakeholders is crucial, think about how you can effectively communicate your stakeholder management skills. Prepare to discuss past experiences where you've worked closely with finance, compliance, or marketing teams. Highlight your ability to build partnerships that support lead generation and overall business success.