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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage patient accounts with a supportive team.
- Company: Join BD, a leading global medical technology company dedicated to advancing health.
- Benefits: Competitive salary, flexible work-life balance, and a vibrant team culture.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a collaborative atmosphere with opportunities for personal and professional growth.
The predicted salary is between 20000 - 28000 £ per year.
BD is one of the largest global medical technology companies. Advancing the world of health is our purpose, and it takes the imagination and passion of everyone—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
As a Patient Care Advisor you will be empowered to make decisions and work collaboratively with a diverse, fun, and hardworking team. We are driven by patient care and passionate about delivering an exceptional patient experience. Our fast‑paced environment requires an empathetic and supportive approach to ensure both our patients and team members have positive experiences.
Main Responsibilities Will Include:
- Deliver exceptional customer service through inbound and outbound calls related to new and existing orders, deliveries, and customer queries.
- Manage patient account records to gain customers' and patients' confidence, loyalty, and trust.
- Ensure accurate order processing aligned with clinical requirements and internal service standards.
- Maintain compliance with departmental work processes and IG/GDPR regulations.
- Engage with customers, patients, and healthcare professionals to meet clinical needs and discuss BD products ethically.
- Register and onboard patients and healthcare professionals, providing proactive support.
- Provide administration and phone support to Cobweb sites and patients using a managed prescription service.
- Liaise with third‑party couriers for delivery updates, delays, claims, and returns management.
About You:
- Resilient, adaptable to change, and attentive to detail.
- Flexible, creative, and able to work as part of a large team.
- Excellent written and verbal communication skills.
- Professional, courteous, and emotionally intelligent.
- Passionate about achieving results and exceeding targets.
Salary: £23,000.00 – £35,075.00 GBP annual.
At BD, we require a minimum of 4 days of in‑office presence per week for most roles to maintain our culture of excellence and ensure smooth operations, while recognizing the importance of flexibility and work‑life balance.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, nationality, ancestry, citizenship status, marital or domestic or civil union status, familial status, affliction or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Patient Care Advisor in Worthing employer: BD
Contact Detail:
BD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Advisor in Worthing
✨Tip Number 1
Get to know the company! Research BD and their values, especially around patient care. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Care Advisor, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable with handling customer queries and providing support.
✨Tip Number 3
Network like a pro! Connect with current or former BD employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the BD team and ready to contribute to exceptional patient experiences.
We think you need these skills to ace Patient Care Advisor in Worthing
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your passion for patient care shine through. We want to see how you can contribute to delivering exceptional experiences for our patients and team members.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Patient Care Advisor role. We love seeing how your background aligns with our mission at BD!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly, reflecting the empathetic approach we value in our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BD
✨Know the Company Inside Out
Before your interview, take some time to research BD and their mission in advancing health. Understand their products and how they impact patient care. This will not only show your interest but also help you relate your answers to their values.
✨Showcase Your Empathy
As a Patient Care Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for patients or customers. This will highlight your ability to connect with others and provide exceptional service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding the needs of patients and team members.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations related to patient care. Think of scenarios where you had to manage difficult conversations or resolve issues. Practising these responses will help you feel more confident and articulate during the interview.
