At a Glance
- Tasks: Provide exceptional customer care in a dynamic healthcare environment.
- Company: Join BD, a leading global medical technology company.
- Benefits: Competitive salary, growth opportunities, and a collaborative culture.
- Other info: Embrace a culture of learning and face-to-face collaboration.
- Why this job: Make a real impact in healthcare while developing your skills.
- Qualifications: Customer service experience and strong teamwork skills preferred.
The predicted salary is between 25000 - 38125 £ per year.
Location: Winnersh - Eskdale Road
Salary: £25,000.00 - £38,125.00 GBP Annual
We are the people who give possibilities purpose. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Customer Services is a strategic partner to both our customers and businesses and focuses on creating exceptional customer experiences and generating revenue growth. Join our dynamic team and play a crucial role in providing exceptional customer care to both internal and external partners in the healthcare environment. As a key contributor, you will be an integral part of our collaborative work environment, ensuring tasks are completed efficiently and in line with set Service Level Agreements (SLAs). Exciting opportunity for experienced customer service representatives.
Responsibilities
- Collaborate with the team to fulfill daily tasks within specified SLAs.
- Handle inbound and outbound calls to address customer queries professionally.
- Provide responsive and professional email support to internal and external customers.
- Utilise our internal system for order processing to ensure accurate and timely customer orders.
- Work closely with the Service Complaints team to address issues promptly.
- Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
- Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.
Preferred Requirements
- A first experience in a customer-centric role is preferred.
- Confident computer user.
- Strong team-working skills to collaborate effectively.
- Excellent interpersonal skills for seamless communication, demonstrated problem-solving competence.
- Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Healthcare Customer Support Specialist in Wokingham employer: BD
At BD, we are committed to advancing the world of health and fostering a collaborative work environment that empowers our employees to thrive. Located in Winnersh, our healthcare customer support team plays a vital role in delivering exceptional service, with opportunities for personal and professional growth in a culture that values face-to-face collaboration and innovation. Join us to be part of a purpose-driven organisation where your contributions make a meaningful impact on healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Customer Support Specialist in Wokingham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare industry, especially those working at BD. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your teamwork skills! During interviews, share examples of how you've collaborated with others to achieve goals. BD values a collaborative environment, so let them know you're all about that team spirit.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at BD.
We think you need these skills to ace Healthcare Customer Support Specialist in Wokingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Healthcare Customer Support Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it's essential to demonstrate your excellent interpersonal skills. Use clear and professional language in your written application to reflect how you would communicate with our customers.
Highlight Teamwork Experience:We value collaboration at StudySmarter, so be sure to mention any past experiences where you've worked effectively in a team. This will show us that you can thrive in our dynamic environment and contribute to our collective success.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can't wait to hear from you!
How to prepare for a job interview at BD
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a healthcare context. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand the importance of exceptional customer care.
✨Familiarise Yourself with BD's Values
Take some time to research BD and its mission of advancing health. Understanding their purpose will help you align your answers with their values during the interview, demonstrating that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a mock customer query. Practise responding to common customer issues in a calm and professional manner, showcasing your problem-solving skills and ability to work under pressure.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be prepared to share examples of how you've successfully worked in teams before. Highlight your interpersonal skills and how you contribute to a positive team environment, as this will resonate well with the interviewers.
