At a Glance
- Tasks: Provide exceptional customer care and support in a dynamic healthcare environment.
- Company: BD, a leading global medical technology company focused on advancing health.
- Benefits: Competitive salary, growth opportunities, and a collaborative culture.
- Other info: Join a diverse team dedicated to transforming healthcare and enhancing customer experiences.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive team.
- Qualifications: Experience in customer service, strong communication, and teamwork skills.
The predicted salary is between 25000 - 38125 £ per year.
Location: Winnersh - Eskdale Road
Salary: £25,000.00 - £38,125.00 GBP Annual
We are the people who give possibilities purpose. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Customer Services is a strategic partner to both our customers and businesses and focuses on creating exceptional customer experiences and generating revenue growth. Join our dynamic team and play a crucial role in providing exceptional customer care to both internal and external partners in the healthcare environment. As a key contributor, you will be an integral part of our collaborative work environment, ensuring tasks are completed efficiently and in line with set Service Level Agreements (SLAs).
Responsibilities:
- Collaborate with the team to fulfill daily tasks within specified SLA’s.
- Handle inbound and outbound calls to address customer queries professionally.
- Provide responsive and professional email support to internal and external customers.
- Utilise our internal system for order processing to ensure accurate and timely customer orders.
- Work closely with the Service Complaints team to address issues promptly.
- Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
- Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.
Preferred Requirements:
- A first experience in a customer-centric role is preferred.
- Confident computer user.
- Strong team-working skills to collaborate effectively.
- Excellent interpersonal skills for seamless communication, demonstrated problem-solving competence.
- Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Customer Care Representative Winnersh in Wokingham employer: BD
At BD, located in Winnersh, we are committed to fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Customer Care Representative, you will not only play a vital role in enhancing customer experiences but also benefit from extensive growth opportunities within one of the largest global medical technology companies. Join us to be part of a team that values imagination and passion, where your contributions directly impact the future of healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative Winnersh in Wokingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BD and their mission. Understanding their purpose and values will help you connect your experience to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the interview.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you’ve collaborated with others in past roles. BD values team players, so highlight your ability to work well with colleagues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Care Representative Winnersh in Wokingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it's essential to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with handling customer queries or complaints.
Highlight Teamwork Experience:We love a good team player! Make sure to include examples of how you've successfully collaborated with others in previous roles. This will show us that you can thrive in our dynamic environment and contribute to our goal of exceptional customer care.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at BD
✨Know the Company Inside Out
Before your interview, take some time to research BD and their mission of advancing the world of health. Understand their products and how they impact customer care. This will not only show your interest but also help you relate your answers to their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. Be ready to discuss how you can bring that same dedication to BD.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your strong interpersonal skills. Don’t hesitate to ask for clarification if you need it—this shows you’re engaged and keen to understand.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about team dynamics, the company culture, or how success is measured in the role. It shows you’re genuinely interested in the position and eager to contribute to the team.
