At a Glance
- Tasks: Investigate customer complaints on medical devices and ensure timely resolutions.
- Company: Join BD, a leading global medical technology company.
- Benefits: Competitive salary, bonus, and a supportive work environment.
- Other info: Collaborative culture with opportunities for growth and innovation.
- Why this job: Make a real impact in healthcare by improving customer experiences.
- Qualifications: Engineering degree or relevant experience in medical devices required.
The predicted salary is between 32000 - 34000 £ per year.
As Investigation Engineer - Medical Devices you will focus on investigating customer complaints related to medical devices and ensuring timely resolution in line with regulatory and quality standards. You will work on root cause analysis, product testing, and clear documentation to improve customer experience and compliance.
Company Overview
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
BD is proud to be certified as a Top Employer 2025 in the United Kingdom, reflecting our commitment to creating an exceptional working environment. A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.
Main Responsibilities
- Manage receipt, processing, and evaluation of complaint-related products and samples
- Conduct investigations into customer experiences and communicate findings across teams
- Perform root cause analysis and formal product testing on infusion devices
- Document investigation results and conclusions in the complaint handling system
- Analyse complaint trends and identify opportunities for process improvement
- Recommend corrective and preventive actions based on investigation outcomes
- Collaborate with engineering, manufacturing, and quality teams to address issues
- Ensure compliance with regulatory requirements and internal quality standards
About You
- Engineering degree or HND/HNC in Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries
- Skilled in failure analysis and problem-solving for electromechanical devices
- Proficient in Microsoft Office Suite with strong reporting skills
- Comfortable working independently and collaboratively in a fast-paced environment
- Detail-oriented with ability to manage multiple investigations accurately
- Strong communication skills for clear written and verbal updates
Salary
Salary range for the role: £32,000 to £34,000 + bonus + benefits.
Work Environment
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations.
Equal Opportunity Employer
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
Required Skills
- Communication
- Complaint Management
- Corrective and Preventive Action (CAPA)
- Microsoft Excel
- Root Cause Analysis (RCA)
- Taking Initiative
Other Information
Primary Work Location: GBR Winnersh - Eskdale Road. Additional Locations may be considered based on role requirements.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Engineering and Information Technology.
Industries: Biotechnology Research, Medical Equipment Manufacturing, and Research Services.
Investigation Engineer - Medical Devices in Winnersh employer: BD
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StudySmarter Expert Advice🤫
We think this is how you could land Investigation Engineer - Medical Devices in Winnersh
✨Tip Number 1
Network like a pro! Reach out to people in the medical devices field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to investigation and complaint management. We recommend using the STAR method to structure your answers—it's a game changer!
✨Tip Number 3
Showcase your problem-solving skills! Bring examples of past experiences where you’ve tackled issues in engineering or product testing. This will help you stand out as a candidate who can handle real challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Investigation Engineer - Medical Devices in Winnersh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Investigation Engineer role. Highlight your engineering degree or relevant experience in medical devices, and don’t forget to showcase your skills in root cause analysis and complaint management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer experiences in the medical device field. Mention specific examples of how you've tackled similar challenges in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your problem-solving abilities. Share instances where you’ve successfully conducted investigations or performed failure analysis on electromechanical devices. We love seeing how you think!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BD!
How to prepare for a job interview at BD
✨Know Your Stuff
Make sure you brush up on your knowledge of medical devices and complaint management. Understand the basics of root cause analysis and be ready to discuss how you've applied these skills in past roles. This will show that you're not just familiar with the concepts, but that you can also put them into practice.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to customer complaints or product failures. Think of specific examples from your experience where you successfully managed a similar situation. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to talk about how you've worked with cross-functional teams in the past. Highlight any experiences where you’ve communicated findings or collaborated on projects, as this will show that you can work well with others to achieve common goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of investigations you might handle, or how BD measures success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
